Ticoya Perry
Jonesboro,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Client Specialist
Bloomingdale's
03.2022 - 03.2023
- Navigate between multiple systems, applications and resources to service the client and provide resolution
- Develop repeat business through knowledge of products and services to build sales and loyalty
- Provide outstanding selling and service to Bloomingdale's clients through Digital Customer Service
Customer Service Representative
Conduent
11.2018 - 03.2022
- Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times
- Determines needs of callers and provides and assist as trained
- Set up new services for clients and assist with customer accounts
- Performs routine call center activities concerning business products and services.
Geriatric Nursing Assistant
Kerr Lake Nursing and Rehabilitation
09.2016 - 11.2018
- Administering treatments (medicine, breathing treatments) take vitals
- Keep patient rooms clean and comfortable
- Assist nurses and doctors as necessary
- Help patients complete daily self-care activities.
Crew Member
Arby's
08.2015 - 08.2016
- Maintained high standards of customer service during high-volume, fast-paced operations
- Promptly and empathetically handled guest concerns and complaints
- Collects payment for orders, makes change and operates cash register.
Education
Certificate in Dental Assisting - undefined
Genesis Career College
High School Diploma - undefined
South Granville High School
Skills
- POS Transactions
- Service-Orientation
- Client Satisfaction
- Microsoft Windows
- Client Resolution
- Call Volume and Quality Metrics
- Billing Adjustments and Refunds
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Client Specialist
Bloomingdale's
03.2022 - 03.2023
Customer Service Representative
Conduent
11.2018 - 03.2022
Geriatric Nursing Assistant
Kerr Lake Nursing and Rehabilitation
09.2016 - 11.2018
Crew Member
Arby's
08.2015 - 08.2016
Certificate in Dental Assisting - undefined
Genesis Career College
High School Diploma - undefined
South Granville High School
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