Summary
Overview
Work History
Education
Skills
Additional Competencies
Timeline
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TIDASHIA JONES

High Point,NC

Summary

STRATEGIC RETAIL SALES LEADER Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

5
5
years of professional experience

Work History

Sales Agent

World Travel Holdings
09.2023 - Current
  • Deployed expertise in consultative selling to recommend appropriate products for personalized travel experiences, guided clients through the booking process, delivered exceptional service to cultivate strong relationships, and promoted and upsold travel products to exceed sales targets
  • Generated sales through efficient marketing and sale of cruise packages from diverse cruise lines, alongside selected land packages
  • Engaged with prospective customers to showcase the array of cruise packages available, including enticing land packages
  • Maximized conversion rates and upheld brand reputation by refining sales tactics and communication strategies
  • Drove sales by promoting travel cruises through diverse search engines such as Google, Bing, and Yahoo
  • Maintained brand integrity by providing prompt and informative responses to inquiries.

Bar Manager

Boyds Bistro & Lounge
03.2022 - 03.2023
  • Coordinated bar operations, encompassing inventory management, ordering supplies, and maintaining cleanliness and organization
  • Optimized productivity and maximized profitability by introducing efficient operating procedures
  • Employed strong problem-solving and communication skills to propose workflow enhancements, enhancing the efficiency of bar operations
  • Executed liquor and supplies orders in accordance with state laws, ensuring full compliance with regulatory requirements
  • Addressed customer complaints or concerns promptly and effectively, mitigating the escalation of issues
  • Collaborated with fellow staff members to streamline operations and maintain seamless workflow.

Retail Sales Associate

Ashley Furniture Homestore
03.2022 - 09.2022
  • Delivered exceptional service to every customer and provided personalized recommendations based on preferences and budget
  • Drove sales and exceeded sales targets by demonstrating product features, benefits, and value propositions
  • Revamped and implemented streamlined processes for administrative tasks that enhanced efficiency
  • Greeted customers promptly upon store entry to deliver outstanding customer service
  • Proactively seek new business opportunities by delivering exceptional service to boost revenues.

Sales Associate

Mattress Warehouse
06.2019 - 11.2021
  • Handled and processed financial transactions accurately and efficiently and maintained a clean and organized Environment
  • Demonstrated in-depth knowledge of product offerings, including mattress brands, features, and benefits, to assist customers in making informed purchasing decisions
  • Addressed customer inquiries about products promptly and facilitated purchases as required
  • Teamed up with the compliance unit to promptly resolve customer concerns, ensuring optimum customer satisfaction
  • Conducted thorough verification of shipments and associated documents, promptly reporting any discrepancies or damages encountered.

Reservation Sales Agent

Norwegian Cruise Line
12.2018 - 06.2019
  • Interact with customers via phone, email, and chat to assist with inquiries, provide information, and guide them through processes
  • Delivered exceptional customer service to enhance passengers' travel experiences
  • Managed daily correspondence, promptly responding to inquiries and facilitating reservations
  • Stayed up-to-date with the latest fares, schedules, and regulations to ensure accurate information dissemination.

Education

Cosmetology License -

Beauty Empire
Greensboro, NC

High School Diploma -

The Middle College at GTCC
Jamestown, NC

Skills

  • Client Relations
  • Customer Assistance
  • Sales Training
  • Technical Support
  • Resilience Under Pressure
  • Adaptability to Change
  • Paperwork Processing
  • Key relationship management
  • Customer Service
  • Customer Relationship Building

Additional Competencies

  • Technical Proficiency
  • Claims Processing
  • Accounts Receivable Management
  • Talent Identification
  • Insurance Verification
  • Billing Compliance
  • Patient Billing Inquiries
  • Coaching Expertise
  • Coding Knowledge
  • Revenue Cycle Management
  • Financial Counseling
  • Denials Management

Timeline

Sales Agent

World Travel Holdings
09.2023 - Current

Bar Manager

Boyds Bistro & Lounge
03.2022 - 03.2023

Retail Sales Associate

Ashley Furniture Homestore
03.2022 - 09.2022

Sales Associate

Mattress Warehouse
06.2019 - 11.2021

Reservation Sales Agent

Norwegian Cruise Line
12.2018 - 06.2019

Cosmetology License -

Beauty Empire

High School Diploma -

The Middle College at GTCC

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TIDASHIA JONES