Accomplished truck driver with a clean MVR and extensive experience at T & K Logistics Corp. Demonstrated exceptional safe driving practices and strong customer-oriented skills, achieving zero accidents while ensuring timely deliveries. Proficient in logistics planning and vehicle maintenance, fostering a culture of safety and reliability within the team.
Overview
17
17
years of professional experience
Work History
Truck Driver
T &K Logistics Corp
10.2019 - Current
Operated with safety and skill to avoid accidents and delays.
Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
Maintained daily, legible DOT log book and submitted corresponding documents.
Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Dropped and hooked trailers and changed configuration of equipment.
Achieved high levels of customer satisfaction through professional interaction with clients at pickup and delivery points, representing the company positively at all times.
Obtained necessary permits and licenses to operate various commercial vehicles legally.
Safeguarded cargo integrity by regularly checking load securement during transport and promptly addressing any issues that arose.
Fostered supportive environment among driving team, leading by example and offering help when needed.
Truck Dispatcher /CDL Truck Driver
Metropolitan Trucking & Warehousing Corp
02.2008 - 09.2019
Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
Assisted in the development of dispatcher training materials, leading to improved job performance throughout the team.
Supported safety initiatives within the organization, promoting a culture of awareness among drivers and dispatchers alike.
Handled incoming calls and emails from customers regarding issues with deliveries.
Worked closely with customers to effectively resolve issues and complaints.
Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
Utilized dispatch software to enter customer orders, deliveries and receipts.
Managed customer accounts and invoicing.
Tracked and monitored vehicle performance and maintenance.
Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Loaded truck and properly secured items to prevent damage for deliveries.
Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Drove truck in urban and rural areas to expertly make high volume of deliveries.
Customer Support Representative (Remote – Contract) at NY Access Call CenterCustomer Support Representative (Remote – Contract) at NY Access Call Center