Tiea Wittler
Youngstown,OH
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Customer Experience Manager
The Home Depot Inc
Austintown , OH
01.2017 - Current
- Collaborated with cross-functional teams to develop marketing campaigns that enhance the customer experience.
- Conducted regular surveys to assess customers' opinions about their experiences with the company's products or services.
- Analyzed customer feedback data to identify areas of improvement in the customer experience.
- Oversaw the development of training materials designed to educate team members on how best to provide excellent customer service.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Tracked customer service performance indicators and compiled reports for the review of senior management.
- Worked closely with other departments such as sales, marketing, product development, and IT in order to ensure a seamless end-to-end experience for customers.
- Designed strategies for resolving common complaints from customers quickly and efficiently.
- Provided coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Managed escalated customer issues and resolved conflicts in a timely manner.
- Led team meetings to discuss customer feedback and brainstorm strategies for enhancing the customer experience.
- Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
Food Service Manager
Country Fair
Mercer, PA
11.2012 - 12.2016
- Ensured proper portioning and serving of meals according to established standards.
- Conducted weekly employee meetings to discuss performance issues and training opportunities.
- Provided ongoing training for new employees on safe food handling practices.
- Implemented cost-saving initiatives such as reducing waste and utilizing leftovers effectively.
- Established relationships with vendors to secure favorable pricing on ingredients.
- Monitored employee performance and provided feedback for improvement opportunities.
- Analyzed customer feedback surveys to determine areas needing improvement in the food service department.
- Assigned tasks and monitored progress of all kitchen personnel.
- Performed routine maintenance checks on all kitchen equipment including ovens, stoves, refrigerators.
- Resolved customer complaints promptly in a professional manner.
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Tracked costs associated with food production to maintain profit margins.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Worked closely with other departments within the organization to ensure smooth delivery of services.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Adhered to company food, safety, quality and sanitation policies.
- Served customers by phone to take orders and answer product or service questions.
- Coordinated maintenance and repair of food service equipment.
- Handled customer complaints and feedback, implementing changes to improve service.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
Pennsylvania Vertical Charter School
Harrisburg, PA06-2010
Skills
- Customer Acquisition
- Proficient in Power Point, Microsoft Word, Excel
- Retention management
- Customer Empathy
- Relationship Building
- Training and Onboarding
- Strategic Planning and Alignment
- Team Recruiting and Hiring
- Pricing Strategies
- Service Promotion
- Product Promotion
- Customer Buying Habits
- Task Prioritization
- Computer Proficiency
- Continuous Improvement
- Multitasking
- Problem-solving abilities
- Time Management
- Active Listening
References
References available upon request.
Timeline
Customer Experience Manager
The Home Depot Inc
01.2017 - Current
Food Service Manager
Country Fair
11.2012 - 12.2016
High School Diploma -
Pennsylvania Vertical Charter School
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