Tieasha Boozer
Indianapolis,IN
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Household Engineer
Self-employed
Indianapolis
01.2002 - Current
- Managed needs of household, performing duties that included budgeting, purchasing, facility maintenance, food service, and accounts payable and receivable.
Customer Care Representative
Teleperformance
Fishers
01.2006 - 01.2007
- Served as Customer Relations Specialist, responsible for providing direct customer services, providing help-desk support, resolving complaints, handling customer accounts and payments.
Front Office Assistant
The Care Group LLC.
Indianapolis
01.2005 - 01.2006
- Worked second job as a medical office front office assistant: Scheduled appointment, checked prior insurance authorizations, handled referrals, managed medical records.
Medical Receptionist
MDWise through First Call Staffing Services
Indianapolis
01.2009
- Served front desk reception, greeted guests, verified appointments, took phone calls, sorted and distributed mail, filed documents, and performed related medical office duties.
Medical Scanner
Digital Technology, Inc.
Indianapolis
01.2008
- Served front desk reception, greeted patients, verified appointments, took phone calls, sorted and distributed mail, filed documents, and performed related medical office duties.
Education
Some College (No Degree) - Health Administration
Kaplan College - Indianapolis
Indianapolis, INSkills
- System Troubleshooting
- Cost Analysis
- Root Cause Analysis
- Process Development
- Technical reporting
- Quality Control
- Process Improvement
- Paperwork Processing
- Inbound and Outbound Calling
- Data Collection
- Complaint resolution
- Appointment Scheduling
- Data Entry
- Scheduling
- Account updating
- Follow-up skills
- Critical Thinking
- Retail Marketing
- Retail sales customer service
- Courteous demeanor
- Minute Taking
- Professional telephone demeanor
- Order Processing
- Credit card payment processing
- Order Fulfillment
- Medical terminology knowledge
- Customer Service
Timeline
Medical Receptionist
MDWise through First Call Staffing Services
01.2009
Medical Scanner
Digital Technology, Inc.
01.2008
Customer Care Representative
Teleperformance
01.2006 - 01.2007
Front Office Assistant
The Care Group LLC.
01.2005 - 01.2006
Household Engineer
Self-employed
01.2002 - Current
Some College (No Degree) - Health Administration
Kaplan College - Indianapolis
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