TiEboni Bradshaw
Pace
Summary
Results-driven appointment setter with expertise in customer service and communication. Proven ability to enhance appointment-setting processes and coordinate team efforts to achieve successful outreach campaigns.
Overview
10
10
years of professional experience
Work History
Appointment Setter
Hometown Contractors
Pace
04.2025 - 10.2025
- Analyzed client feedback to improve appointment-setting processes and techniques.
- Coordinated with marketing team to identify target demographics for outreach campaigns.
- Scheduled appointments for customers based on their availability.
- Documented all activities related to appointment setting processes.
- Provided information regarding services and policies.
- Maintained a positive attitude while dealing with difficult situations involving customers.
Appointment Setter
Prince William Home Improvement
Woodbridge
04.2024 - 03.2025
- Conducted outbound calls to schedule appointments with prospective clients.
- Maintained detailed records of client interactions in CRM software.
- Collaborated with sales team to align appointment strategies and goals.
- Developed scripts to enhance communication during client outreach efforts.
- Managed follow-up communications to ensure appointments were confirmed.
- Trained new appointment setters on company protocols and best practices.
Bar Manager
Stop Smackn
Washington
04.2023 - 02.2024
- Managed daily bar operations and staff scheduling for efficient service.
- Trained and supervised bartenders to ensure high-quality drink preparation.
- Developed and implemented beverage menus reflecting seasonal trends and customer preferences.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Ensured compliance with health and safety regulations in bar area.
- Created a welcoming environment by engaging with customers and addressing concerns.
Bartender
District Winery
Washington
02.2022 - 04.2023
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Bartender
P.F. Chang's Bistro
Annapolis
06.2021 - 02.2022
- Mixed cocktails and beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service in a fast-paced entertainment environment.
- Managed bar inventory, ensuring stock levels met demand and minimized waste.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Trained new bartenders on company policies, drink preparation, and customer service standards.
Cashier
Total Wine & More
Laurel
10.2020 - 05.2021
- Assisted customers in locating products and answering inquiries about merchandise.
- Maintained a clean and organized checkout area for a welcoming shopping experience.
- Handled cash, credit, and gift card transactions with attention to detail.
- Collaborated with team members to restock shelves and ensure product availability.
- Managed returns and exchanges following store policies and procedures effectively.
- Provided exceptional customer service by engaging with shoppers and addressing concerns.
Server
Cheesecake Factory Inc
Friendship Heights
05.2019 - 01.2020
- Handled customer inquiries and resolved concerns professionally.
- Processed payments accurately using point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
Bartender
Dave & Buster's
Capitol Heights
06.2018 - 04.2019
- Mixed cocktails and beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service in a fast-paced entertainment environment.
- Managed bar inventory, ensuring stock levels met demand and minimized waste.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Trained new bartenders on company policies, drink preparation, and customer service standards.
- Collaborated with kitchen staff to coordinate food and drink orders efficiently.
Cashier
Bath & Body Works
Macon
05.2017 - 12.2017
- Processed customer transactions efficiently and accurately at Bath & Body Works.
- Assisted customers in locating products and answering inquiries about merchandise.
- Maintained a clean and organized checkout area for a welcoming shopping experience.
- Handled cash, credit, and gift card transactions with attention to detail.
- Collaborated with team members to restock shelves and ensure product availability.
- Managed returns and exchanges following store policies and procedures effectively.
Server
Cracker Barrell Old Country Store
Perry
08.2015 - 05.2017
- Provided excellent customer service to enhance dining experiences.
- Took accurate food and drink orders from guests efficiently.
- Delivered meals and beverages promptly to tables.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted in training new servers on menu knowledge and service standards.
- Handled customer inquiries and resolved concerns professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Warner Robins High School
Warner Robins, GA05-2013
Skills
- Client outreach
- Appointment scheduling
- CRM management
- Communication scripts
- Follow-up coordination
- Customer relationship management
- Staff training
- Problem solving
- Effective communication
- Time management
- Team collaboration
- Clear communication
- Explaining products and services
Timeline
Appointment Setter
Hometown Contractors
04.2025 - 10.2025
Appointment Setter
Prince William Home Improvement
04.2024 - 03.2025
Bar Manager
Stop Smackn
04.2023 - 02.2024
Bartender
District Winery
02.2022 - 04.2023
Bartender
P.F. Chang's Bistro
06.2021 - 02.2022
Cashier
Total Wine & More
10.2020 - 05.2021
Server
Cheesecake Factory Inc
05.2019 - 01.2020
Bartender
Dave & Buster's
06.2018 - 04.2019
Cashier
Bath & Body Works
05.2017 - 12.2017
Server
Cracker Barrell Old Country Store
08.2015 - 05.2017
High School Diploma -
Warner Robins High School