10 Years of customer service experience
Tiegst Meles
Dallas,TX
Summary
Adept at managing high-stress situations and enhancing customer loyalty, my tenure at Transamerica Life Insurance Company honed my problem-solving and active listening skills. Demonstrated expertise in resolving complaints with empathy, achieving significant improvements in customer satisfaction. Skilled in maintaining efficient call response times, I excel in customer service and critical thinking.
Overview
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Work History
Customer Service Representative
Transamerica Life Insurance Company
01.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Diploma -
Cincinnati Job Corps
Cincinnati, OH05.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Transamerica Life Insurance Company
01.2022 - 02.2023
Diploma -
Cincinnati Job Corps