Tiehre Thomas
Sandston,VA
Summary
Dynamic healthcare professional with a proven track record at Bon Secours, excelling in patient care and administrative support. Skilled in HIPAA compliance and conflict resolution, I enhanced patient satisfaction through effective communication and collaboration. Recognized for training new staff and streamlining unit operations, ensuring high-quality service delivery in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Unit Secretary, Progressive Care Unit
Bon Secours
Mechanicsville, VA
05.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Rehab Technician
Performance Physical Therapy And Rehabilitation
Mechanicsville, VA
08.2022 - 04.2023
- Facilitated patient family and staff education to report treatment progress.
- Assisted in training new staff members on facility protocols, treatment techniques, and documentation procedures to ensure consistency across the team.
- Developed strong rapport with patients through effective communication skills, promoting trust in the therapeutic relationship throughout their recovery journey.
- Documented patient response to clinical treatment in clinical record.
- Supported therapists in monitoring patient performance during exercise routines, identifying areas requiring additional attention or modification.
- Promoted patient independence by teaching adaptive techniques for daily living activities, such as dressing, grooming, and mobility.
CNA
Graceful Hearts
Henrico ,VA
05.2022 - 08.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Patient Care Technician
Metropolitan Healthcare Services
Fairfax, VA
01.2021 - 12.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Collected and documented patient information to aid in accurate medical record keeping.
Camp Counselor
YMCA Child Development Center
Sandston, VA
06.2018 - 12.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Assistant Childcare Director
YMCA Child Development Center
Sandston, VA
05.2018 - 12.2021
- Familiarized parents with center's policies, regulations, fees and curriculum.
- Monitored child progress using assessments tools, providing valuable feedback for program improvements and individualized support strategies.
- Managed staff meetings effectively, encouraging open dialogue for sharing best practices and addressing challenges collectively.
- Maintained compliance with state licensing requirements through diligent record-keeping and timely report submissions.
- Oversaw maintenance of facility cleanliness and organization to provide a safe learning environment for children.
- Established an employee recognition program to acknowledge outstanding dedication from staff members, boosting morale levels.
- Streamlined daily operations for increased efficiency with proper staff scheduling and resource allocation.
- Implemented quality improvement plans based on internal reviews and external accreditation standards.
- Managed budgeting processes, ensuring cost-effective allocation of funds while maintaining high-quality programming.
- Promoted diversity awareness within the center through inclusive educational materials, trainings, or guest speakers.
- Supported families in accessing financial assistance programs when needed, reducing barriers to childcare services.
Education
Bachelor In Health Sciences -
Old Dominion University
Norfolk, VAAssociate Of Science -
Richard Bland College
Petersburg, VA08.2022
Varina HighSchool
Henrico,Va08.2018
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Patient data confidentiality
- Patient records maintenance
- Professional telephone etiquette
- Conflict resolution techniques
- Detail-oriented approach
- Inpatient care
- Insurance verification
- Medical records management
- Lab test documentation
- Document management
- Training and coaching
- Meeting coordination
- Medication stock orders
- Medical transcription
- Patient database updates
- Medical billing
- Healthcare industry
- Critical thinking
- Data entry
- Time management
- Collaboration and teamwork
- Medical terminology
- Administrative support
- Documentation and recordkeeping
- Supply ordering
- Problem-solving
- Office coordination
Timeline
Unit Secretary, Progressive Care Unit
Bon Secours
05.2023 - Current
Rehab Technician
Performance Physical Therapy And Rehabilitation
08.2022 - 04.2023
CNA
Graceful Hearts
05.2022 - 08.2022
Patient Care Technician
Metropolitan Healthcare Services
01.2021 - 12.2021
Camp Counselor
YMCA Child Development Center
06.2018 - 12.2021
Assistant Childcare Director
YMCA Child Development Center
05.2018 - 12.2021
Bachelor In Health Sciences -
Old Dominion University
Associate Of Science -
Richard Bland College
Varina HighSchool