Tiehre Thomas
Sandston,VA
Summary
Dynamic healthcare professional with a proven track record at Bon Secours, excelling in patient care and administrative support. Skilled in HIPAA compliance and conflict resolution, I enhanced patient satisfaction through effective communication and collaboration. Recognized for training new staff and streamlining unit operations, ensuring high-quality service delivery in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Unit Secretary, Progressive Care Unit
Bon Secours
05.2023 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Supported office staff and operational requirements with administrative tasks.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
Rehab Technician
Performance Physical Therapy And Rehabilitation
08.2022 - 04.2023
- Facilitated patient family and staff education to report treatment progress.
- Assisted in training new staff members on facility protocols, treatment techniques, and documentation procedures to ensure consistency across the team.
- Developed strong rapport with patients through effective communication skills, promoting trust in the therapeutic relationship throughout their recovery journey.
- Documented patient response to clinical treatment in clinical record.
- Supported therapists in monitoring patient performance during exercise routines, identifying areas requiring additional attention or modification.
- Promoted patient independence by teaching adaptive techniques for daily living activities, such as dressing, grooming, and mobility.
CNA
Graceful Hearts
05.2022 - 08.2022
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Patient Care Technician
Metropolitan Healthcare Services
01.2021 - 12.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Enhanced patient comfort by providing compassionate bedside care and support.
- Collected and documented patient information to aid in accurate medical record keeping.
Camp Counselor
YMCA Child Development Center
06.2018 - 12.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Assistant Childcare Director
YMCA Child Development Center
05.2018 - 12.2021
- Familiarized parents with center's policies, regulations, fees and curriculum.
- Monitored child progress using assessments tools, providing valuable feedback for program improvements and individualized support strategies.
- Managed staff meetings effectively, encouraging open dialogue for sharing best practices and addressing challenges collectively.
- Maintained compliance with state licensing requirements through diligent record-keeping and timely report submissions.
- Oversaw maintenance of facility cleanliness and organization to provide a safe learning environment for children.
- Established an employee recognition program to acknowledge outstanding dedication from staff members, boosting morale levels.
- Streamlined daily operations for increased efficiency with proper staff scheduling and resource allocation.
- Implemented quality improvement plans based on internal reviews and external accreditation standards.
- Managed budgeting processes, ensuring cost-effective allocation of funds while maintaining high-quality programming.
- Promoted diversity awareness within the center through inclusive educational materials, trainings, or guest speakers.
- Supported families in accessing financial assistance programs when needed, reducing barriers to childcare services.
Education
Bachelor In Health Sciences -
Old Dominion University
Norfolk, VAAssociate Of Science -
Richard Bland College
Petersburg, VA08.2022
Varina HighSchool
Henrico,Va08.2018
Skills
- Incoming call reception
- Customer service
- Strong organization
- Telephone reception
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Patient data confidentiality
- Patient records maintenance
- Professional telephone etiquette
- Conflict resolution techniques
- Detail-oriented approach
- Inpatient care
- Insurance verification
- Medical records management
- Lab test documentation
- Document management
- Training and coaching
- Meeting coordination
- Medication stock orders
- Medical transcription
- Patient database updates
- Medical billing
- Healthcare industry
- Critical thinking
- Data entry
- Time management
- Collaboration and teamwork
- Medical terminology
- Administrative support
- Documentation and recordkeeping
- Supply ordering
- Problem-solving
- Office coordination
Timeline
Unit Secretary, Progressive Care Unit
Bon Secours
05.2023 - Current
Rehab Technician
Performance Physical Therapy And Rehabilitation
08.2022 - 04.2023
CNA
Graceful Hearts
05.2022 - 08.2022
Patient Care Technician
Metropolitan Healthcare Services
01.2021 - 12.2021
Camp Counselor
YMCA Child Development Center
06.2018 - 12.2021
Assistant Childcare Director
YMCA Child Development Center
05.2018 - 12.2021
Bachelor In Health Sciences -
Old Dominion University
Associate Of Science -
Richard Bland College
Varina HighSchool
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