Tiel Hardy
Fort Washington,MD
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with methodical approach. Knowledge about educational tech practices and documentation requirements.
Overview
7
7
years of professional experience
Work History
Account Specialist (Remote)
2U
Lanham, MD
11.2020 - Current
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Recruited potential students for academic programs.
- Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.
- Documented, maintained and tracked prospective student applications.
- A proven track record of achieving measurable results in a fast-paced, deadline-driven department
- Expertise in utilizing creative problem-solving skills to overcome any obstacles
- Reviewed admissions applications and evaluated student credentials.
- Investigated new and emerging salesforce software applications to select and implement administrative information systems.
Wholesale Trade Show Representative
Wellmade Inc
Los Angeles, CA
09.2019 - 03.2020
- Answered and direct calls daily, with goals including selling, managing customer accounts, responding to service queries, and cancelling accounts.
- Analyzed consumer usage patterns to identify trends and target key demographics.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Communicated product value, quality and style to educate and entice potential customers.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Site Manager
Phenix Salon Suites
West Hollywood, CA
02.2019 - 09.2019
- Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel .
- Answered phone calls in regards to suite rentals, pricing and site tours.
- Managed daily work assignments by delegating task and monitoring progress.
- Organized and updated daily/weekly schedules as well as monthly calender obligations for management and staff
- Manged to keep reception and suite areas clean and organized to offer a positive first impression
- Managed all financial records to verify timely clearance of all credit and debit activities.
Retail Manager
All Mankind
Santa Monica, CA
07.2016 - 12.2018
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Connected with customers daily to understand needs, provide assistance and client feedback to optimize operations
- Streamlined operations and improved employee focus and productivity by prioritizing task prior to the start of each shift
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
- Provided every customer with professional and polite support for sales and service needs.
Administrative Assistant
Happy Home Child Learning Center
Alexandria, VA
06.2013 - 01.2015
- Maintained company handbook to outline policies and provide insights to company mission and values.
- Scheduled office meetings and client appointments for staff teams.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
Bachelor of Arts - Business Management
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA12.2019
Associate of Arts - Merchandise & Marketing
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA06.2018
Skills
- Strong communication and interpersonal skills
- Self Motivated
- Ability to multi-task
- Personable & flexible with demands
- Collaborative
- Attention to Detail
- Salesforce software development & user
- Tableau software
- G-Suite
- Microsoft Office
Timeline
Account Specialist (Remote)
2U
11.2020 - Current
Wholesale Trade Show Representative
Wellmade Inc
09.2019 - 03.2020
Site Manager
Phenix Salon Suites
02.2019 - 09.2019
Retail Manager
All Mankind
07.2016 - 12.2018
Administrative Assistant
Happy Home Child Learning Center
06.2013 - 01.2015
Bachelor of Arts - Business Management
FIDM/Fashion Institute of Design & Merchandising
Associate of Arts - Merchandise & Marketing
FIDM/Fashion Institute of Design & Merchandising
Similar Profiles
Sean MoreySean Morey
Senior Data Science and AI Curriculum Engineer at 2USenior Data Science and AI Curriculum Engineer at 2U
Aarti Dhawan-CoutureAarti Dhawan-Couture
Learning Assistant at 2uLearning Assistant at 2u
Whitney BarnesWhitney Barnes
SENIOR RETENTION SPECIALIST at 2USENIOR RETENTION SPECIALIST at 2U
TAMIKA DAVISTAMIKA DAVIS
Admissions Counselor at 2uAdmissions Counselor at 2u
Ernani MalicsiErnani Malicsi
Grill Cook at Johnny Rockets RestaurantGrill Cook at Johnny Rockets Restaurant