Developed strong rapport with customers and created positive impression of business.
Answered customer questions about products and services, helped locate merchandise and promoted key items.
Provided exceptional services and pleasant shopping experiences to retail customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Prioritized helping customers over completing other routine tasks in store.
Built customer loyalty and retention by delivering excellent shopping experiences.
Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Listened to customer needs and desires to identify and recommend optimal products.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Processed accurate credit, debit, check and cash sales transactions for more than Number customer orders per day.
Licensed Master Cosmetologist
Serenity Salon
Dayton, OH
02.2017 - 04.2018
Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Maintained client treatment records and designed long-term care programs for return customers.
Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Suggested treatments and styles to suit customer appearance and fashion choices.
Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Processed payments, entering sales in register for prompt customer service.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
Styled hair, makeup and nails for customers for special events and occasions.
Offered professional cuts, color services and extensions to salon customers.
Consistently received positive performance reviews from guests.
Medical Logistics Technician
USAF Active Duty
Grand Forks, ND
08.2008 - 04.2012
Organized purchase and delivery of materials needed for various contracts.
Maintained damaged goods records, backorder logs and applicable regulatory reporting.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
Collaborated with new and established vendors to negotiate optimal pricing and scheduling.
Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Produced weekly status reports detailing logistic operations and problems.
Saved approximately $100k by implementing cost-saving initiatives that addressed long-standing problems.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Participated in team-building activities to enhance working relationships.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Prepared variety of different written communications, reports and documents.
Liaised with other pharmacies to eliminate issues related to product expiration.
Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Resolved non-routine issues like third-party billing, computer system and customer service issues.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Liaised with other pharmacies to eliminate issues related to product expiration.
Stocked, labeled and inventoried medication to keep accurate records.
Entered and processed patients' prescriptions into internal system.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.