Tien Cao
Terrell,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
Oceanic Foot Spa
San Jose, CA
02.2018 - 11.2020
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Adhered to company policies regarding confidentiality of sensitive information.
- Managed office cleaning and sanitizing to comply with infection control protocols.
Receptionist Manager
Harmony Foot Reflexology
11.2015 - 01.2018
- Greeted and directed all visitors, clients, and customers in a professional manner.
- Compiled reports on reception activities such as call volumes and visitor traffic.
- Handled customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
- Answered phone calls promptly while routing them appropriately within the organization's structure.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
Education
Bachelor of Science - Industrial Psychology
San Jose State University
San Jose, CA12-2020
Skills
- Guest Relations
- Payment Collection
- Office Equipment Maintenance
- Call handling
- Policy Enforcement
- Scheduling appointments
Languages
Vietnamese
Limited
Affiliations
- The California Scholarship Federation (CSF) Member
Timeline
Receptionist Administrator
Oceanic Foot Spa
02.2018 - 11.2020
Receptionist Manager
Harmony Foot Reflexology
11.2015 - 01.2018
Bachelor of Science - Industrial Psychology
San Jose State University
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