Tien Huynh
Seattle,WA
Overview
7
7
years of professional experience
Work History
Manager
Happy Lemon West Seattle
Seattle, WA
03.2023 - Current
- Manage daily operations of a high-traffic store, overseeing a team of 9 employees to ensure excellent customer service and smooth business operations.
- Implement marketing strategies and promotions to boost sales and enhance the customer experience.
- Improve customer satisfaction by gathering and acting on feedback, maintaining high service standards.
- Oversee inventory management, ensuring efficient stock levels and reducing waste.
- Develop training programs for new hires and provide ongoing development for staff, fostering a positive and high-performing team environment.
- Ensure compliance with health and safety regulations and store policies, maintaining a safe and well-organized environment.
Shift Manager
Tasty Pot
Seattle, WA
08.2021 - 08.2022
- Managed daily restaurant operations during shifts, ensuring smooth and efficient service for customers.
- Led and supervised a team of 5 staff members, training them on customer service standards, food safety, and operational procedures.
- Handled customer inquiries and complaints with professionalism, ensuring positive guest experiences and high satisfaction.
- Assisted with inventory management and restocking, maintaining accurate stock levels and preventing shortages.
- Contributed to maintaining a clean, safe, and organized work environment in line with company policies and health regulations.
Office Assistant
Olympic College
Bremerton, WA
11.2018 - 08.2019
- Provided administrative support to faculty and staff, including scheduling appointments, answering phones, and managing emails.
- Assisted in data entry and maintaining records, ensuring accuracy and confidentiality.
- Helped organize events and meetings, including preparing materials and managing logistics.
- Assisted with student inquiries and provided customer service, helping create a welcoming campus environment.
- Managed office supplies and coordinated inventory for various departments.
Education
Associate of Arts - Business
Seattle Central Community College
Seattle, WA06-2021
Skills
- Team Leadership & Staff Development
- Inventory & Stock Management
- Customer Service Excellence
- Training & Mentoring
- Time Management & Multitasking
- Sales & Marketing Strategies
- Health & Safety Compliance
Languages
English
Professional
Vietnamese
Native/ Bilingual
Timeline
Manager
Happy Lemon West Seattle
03.2023 - Current
Shift Manager
Tasty Pot
08.2021 - 08.2022
Office Assistant
Olympic College
11.2018 - 08.2019
Associate of Arts - Business
Seattle Central Community College