Tien Ly
Los Angeles,CA
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
3
3
years of professional experience
Work History
Waiter
Pho Hot
Los Angeles, CA
08.2021 - Current
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Managed over 40 customer phone calls per day.
ENTREPRENEURSHIP PROGRAM
LAUSD UNIFIED VIRTUAL
Los Angeles, CA
10.2020 - 12.2020
- Accomplished basic things about marketing, sales, service, and how business runs.
- Team work with other students and created ideas for niche product.
- Presented business plan to audiences and investors.
FOOD WAITER
PHO 87
Los Angeles, CA
05.2019 - 09.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Education
High School Diploma -
ABRAHAM LINCOLN HIGH SCHOOL
Broad06.2020
Associate of Applied Business - Retail Management
Pasadena City College
Pasadena, CA04.2024
Skills
- Microsoft Office Suite Beginner
- Waiting Tables
- Transactions and Cash Handling
- Customer Service and Rapport
- Flexible and Adaptable
- Self-Motivated
Languages
Vietnamese
Native or Bilingual
English
Professional Working
Timeline
Waiter
Pho Hot
08.2021 - Current
ENTREPRENEURSHIP PROGRAM
LAUSD UNIFIED VIRTUAL
10.2020 - 12.2020
FOOD WAITER
PHO 87
05.2019 - 09.2020
High School Diploma -
ABRAHAM LINCOLN HIGH SCHOOL
Associate of Applied Business - Retail Management
Pasadena City College
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