Annie Nguyen
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Waitress
Mugshots
03.2023 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Guest Reception
Updown Trampoline Park
10.2022 - 02.2023
- Took the customers information to be used into our database for their waivers
- Hosted parties and understood what the customers needed throughout their time in the party room
Hostess, Cashier, and Takeout bagger
Buffalo Wild Wings
02.2022 - 08.2022
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Sales associate
American Eagle
01.2022 - 03.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales associate
PacificSunwear
11.2021 - 02.2022
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Cashier
Finishline Performance Karting
08.2021 - 12.2021
- Walking customers through the process of registration and communicating with people of all ages in a family friendly environment
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Cashier
Classy Chassis
05.2021 - 08.2021
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Built relationships with customers to encourage repeat business.
Education
Psychology
University of Southern Mississippi
Hattiesburg, MS01.2024
High School Diploma -
D'Iberville High School
Biloxi, MS05.2022
Skills
- Customer Service
- Payment Processing
- Customer Needs Assessment
- Guest Satisfaction
- Multitasking
- Personable
Volunteer Experience
- Intern, Church of The King 252, Biloxi, MS, 05/2018, 05/2019, Promoted the ability to speak with variations of age groups to help when needed Improved communication skills
- Helper, Biloxi Health Department COVID-19 Testing, Biloxi, MS, 01/2021, 02/2021, Guided work in a professional setting
Timeline
Waitress
Mugshots
03.2023 - Current
Guest Reception
Updown Trampoline Park
10.2022 - 02.2023
Hostess, Cashier, and Takeout bagger
Buffalo Wild Wings
02.2022 - 08.2022
Sales associate
American Eagle
01.2022 - 03.2022
Sales associate
PacificSunwear
11.2021 - 02.2022
Cashier
Finishline Performance Karting
08.2021 - 12.2021
Cashier
Classy Chassis
05.2021 - 08.2021
Psychology
University of Southern Mississippi
High School Diploma -
D'Iberville High School