Summary
Overview
Work History
Education
Skills
Timeline
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Tienhung Duong

Administrative Remarketing Leader
Long Beach,CA

Summary

Data driven people leader with 8+ year of experience in developing resourceful and self-reliant employees. Subject matter expert in driving accountability and proactive strategic partnership to improve measurable KPIs. Proven track record with success working 10+ years automotive startup environment to develop and scale with volume through shifting priorities

Overview

10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Director, Operations

Plug
10.2023 - Current
  • Built the entire marketplace operations vertical from scratch, including vehicle procurement, onboarding, price negotiation, email marketing, title movement, payments, and post-sale arbitration negotiation.
  • Managed vendor relationships, negotiating contracts to reduce COGs resulting in a positive net revenue
  • Established and monitored KPIs along with robust reporting through Hubspot, Salesforce, or G-suite to ensure accountability and actionable insights
  • Led cross-functional initiatives and sales analysis to improve sales efficiency to maintain an above industry standard sell-through rate

Senior Manager, Remarketing

Vinfast
10.2022 - 10.2023
  • Create and manage successful trade-in processes, including disposition of acquired off-brand units, reducing the age of inventory, and preventing condition discrepancies
  • Developing and fostering wholesale remarketing partnerships, including wholesale, consignment and retail channels
  • Managing current off-lease and trade-in inventories and partnering with financial services to manage anticipated maturity schedules

Supervisor, North America Remarketing Valuation

Tesla
11.2018 - 10.2022
  • Manages 27 direct reports providing trade-in valuation, lease approval, and business resolution pricing to all North American customers
  • Reduce negative GP count by 14% despite wholesale market downtrend by implementing numerous audit initiatives
  • Introduce stipulation and valuation improvements resulted in 40% reduction in stipulated trades and 21% decreased in valuation turn time.

Remarketing Operations Supervisor

Tesla
11.2018 - 02.2022
  • Led a team of 10 title specialists in executing vehicle ownership and titling coordination to ensure proper compliance while creating a culture of self reliance and accountability
  • Increase accountability by creating new KPIs and workflow improvements reducing dwell by 15% QoQ
  • Partnered with registration, business resolution, and digital team to drive improvements that resulted in title turn time reduction from ~30 days in Q2 to ~18 days in Q4 (40%) while incoming inventory increased by 30% QoQ
  • Managed external partners relationship to increase vehicle titling and liquidation velocity that led to QoQ AR collection turn improvement by 12%
  • Significant decrease in missing documents by 10% (a $3.5MM issue essentially cut in half) for central US states

<p>Educational Services Manager</p> <p></p>

Bytes & Bots Labs
03.2014 - 11.2017
  • Led Bytes and Bots Codologie® software engineer and electrical engineer educational projects with 22 employees
  • Site Manager for educational robotics and programming program at 6 AESD schools. Double deployment from 3 to 6 sites while maintaining budget and quality assurance
  • Frequent use of Python development, SDLC cycle, 2D and 3D game development, writing technical documents
  • Developed new process for employee evaluation resulted in marked 35% performance improvements

Education

Associate of Science - Engineering

Orange Coast College
Costa Mesa, CA
08.2012 - 05.2015

Skills

  • Operations Management: Process Optimization, Workflow Improvements, KPI Development
  • Technical Skills: Tableau, SQL, Microsoft/Google Suite, Python, SFDC, Hubspot
  • Leadership: Team Building, Training and Mentoring, Strategic Planning
  • Communication: Effective Verbal and Written Communication, Technical Documentation



Timeline

Director, Operations

Plug
10.2023 - Current

Senior Manager, Remarketing

Vinfast
10.2022 - 10.2023

Supervisor, North America Remarketing Valuation

Tesla
11.2018 - 10.2022

Remarketing Operations Supervisor

Tesla
11.2018 - 02.2022

<p>Educational Services Manager</p> <p></p>

Bytes & Bots Labs
03.2014 - 11.2017

Associate of Science - Engineering

Orange Coast College
08.2012 - 05.2015

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Tienhung DuongAdministrative Remarketing Leader