Tien Nguyen
Inventory Control/Systems Ops Supervisor
Indianapolis,IN
Summary
Dedicated and results driven professional with experience in various warehouse roles. Safe and Hardworking team leader with an adaptable and analytical skillset with an extensive knowledge of logistics/warehousing, ERP/WMS, Inventory Control. Capable analyst with advanced Excel/VBA coding abilities. Maintained year over year Exceeded Expectations performance rating through multiple managers.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Inventory Control/Systems Ops Supervisor
Nice Pak Products Inc
01.2022 - Current
- Successfully managed current ~50M raw material/Finished goods inventory integrity across ~27,000 racking and floor locations between manufacturing facility and CFC warehouse.
- Manage and maintained 100.2% attainment completion of in-house 3rd Party Packing with +500K pieces weekly.
- Successfully managed 2024 Physical Inventory with variance of 0.26% net loss against $45M perpetual Inventory aiding to have 97.6% On Time and In Full Deliveries.
- Maintained yearly performance rating of Exceeded Expectations for multiple years and recipient of Champion rating for Core Company values metric in 2024.
- 100% accuracy rate on multiple 2023 and 2024 FTI Consulting, Durkin Group, and PNC Bank inventory Audits.
- Resolved +$156K of raw material receiving disputes for Accounts Payable in 2024.
- Provides Monthly key performance metrics to Warehouse Manager and Site Director to reach overtime and production goals.
- Participated in internal and external audits leading to successful audits such as ISO 22716 and UL GMP OTC.
- Resolved CHEP Pallet vendor avoiding penalty fee worth $300K through working with Procurement on data reporting and assisted in setting up automated WMS based reporting to Vendor.
- Saved $7,095 yearly in IGPS rental fees by reassessing non production pallet usage.
- Manage and lead team of 6 inventory clerks, 4 systems operators, and 1 coordinator between storage and manufacturing facilities maintaining inventory accuracy and maintaining WMS/ERP variances.
- Implemented cycle count program to help reconcile counted inventory verses ERP system inventory to resolve discrepancies
- Maintain reconciliation of WMS/ERP systems leading to minimal system variance loss during end of year Physical Inventory.
- Inventoried warehouse stock on monthly, quarterly and annual basis.
- Cross-referenced invoices and supplies for reporting accuracy.
- Maintained control of cycle counts, physical inventory and discrepancy research.
- Traced item history to determine reason for discrepancies between inventory and stock control records to maintain a 99.98% inventory accuracy.
- Worked closely with customers, and contractors to resolve disputes and issues.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments
- Learn and adapts quickly to new technology and software applications.
Distribution Analyst
Nice-Pak Products Inc.
06.2019 - 01.2022
- Developed Labor Management System using transactional data to allow management team to track productivity across all warehouse operations leading to nearly 60% increase in performance.
- Developed Time Gap report assisting management in identifying large gaps in operator scanning leading to reduction in loss time by roughly 25%.
- Created Automated Aging Report using Inventory transactional data identifying >48 hours non moving inventory on dock lanes leading to reduced internal and external customer cuts.
- Created automated data based Customs forms and digital forms aiding to reduce manual entry errors.
- Created various automated Operations tools such as Case Pick Velocity, Duplicate Scans, and Empty locations identifier leading to more quicker found/lost pallet turnaround time.
- Created Raw Material calculator for Procurement pulling data from Bill of Materials requirement, active item list and Production Schedule sheets into one click spreadsheet saving Material Coordinator 1.5 hours of work per day.
- Created excel tools for extracting, processing, and organizing data for various departments such as warehouse, HR, and Production/Planning reducing redundant daily tasks for departments.
- Developed tracker for damage type issues to preemptively identify emergent problematic Finished Goods production used by Quality and Production/Planning.
- Analyzed daily, weekly and monthly CFC stats and trends to maintain key performance metrics.
- Analyzed historical data to track areas of inefficiency in operation.
- Maintain all in one report detailing operator performance in all directed functions of warehousing operations spanning multiple years to rate operator efficacy.
- Experience as backup Warehouse Administrator in charge of repair invoices, leased equipment negotiations, PO creation and supplies management.
Process Trainer
Nice Pak Products
09.2018 - 06.2019
- Train and certify all new warehouse associates on various equipment
- Held classroom training on safety guidelines, processes/procedures, and performance expectations.
- Maintain operator certification and recertification of all current warehouse associates.
- Provided coaching and mentoring to employees.
- Tracked operator skills progression.
- Provided help to all areas of the operation that needed additional assistance.
Inventory Control Clerk
Nice-Pak Products Inc.
04.2018 - 09.2018
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Trained with Inventory Control Supervisor on making end of month transactions through BPCs.
- Trained with BPCs operators on issuing materials to shops as well as returning material after job completion or changeovers.
- Implemented standardized processes to control supply and inventory management.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Maintained inventory count, tracked usage and documented variances.
- Completed physical inventory counts every end of year.
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Managed rework projects as directed by leadership, delivering timely results.
Acting Supervisor
FedEx Ground
06.2015 - 04.2018
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Reallocated labor based on inbound and outbound flows to maximize throughput.
- Responsible for large crew of loaders for outbound operation.
- Maintained productivity by enforcing expectations.
- Enforced loading procedures to maintain compliance with company guidelines.
- Enforced safety guidelines for operation.
- Trained all new associates on scanning, sorting, induction, inbound unloading and outbound loading procedures.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Participated in cross-functional team-building activities.
- Took on additional job duties during periods of labor shortage and high throughput demand.
- Discussion performance and behavior issues with associates.
Education
High School Diploma -
Avon High School
Avon, Indiana 08.2004 - 2009.05
General Studies - General Studies
Ivy Tech Community College of Indiana
Indianapolis, IN 05.2001 -
QuickBooks Certification - Accounting
Wayne Township Career Training
Indianapolis, IN 08.2021 - 2021.12
Skills
Distribution and Warehousing
ERP/WMS Systems
Leadership
Inventory Control Disciplines
Microsoft Suite Proficiency
Adaptability
Advanced Excel/VBA
Certification
Quickbooks
Timeline
Quickbooks
12-2022
WIN Career Readiness
12-2022
Inventory Control/Systems Ops Supervisor
Nice Pak Products Inc
01.2022 - Current
QuickBooks Certification - Accounting
Wayne Township Career Training
08.2021 - 2021.12
Distribution Analyst
Nice-Pak Products Inc.
06.2019 - 01.2022
Process Trainer
Nice Pak Products
09.2018 - 06.2019
Inventory Control Clerk
Nice-Pak Products Inc.
04.2018 - 09.2018
Acting Supervisor
FedEx Ground
06.2015 - 04.2018
High School Diploma -
Avon High School
08.2004 - 2009.05
General Studies - General Studies
Ivy Tech Community College of Indiana
05.2001 -
Similar Profiles
Holly GerberHolly Gerber
Production Supervisor at Nice-Pak ProductsProduction Supervisor at Nice-Pak Products
Travis WoodallTravis Woodall
Machine Operator at Nice Pak Products Inc.Machine Operator at Nice Pak Products Inc.
Wendy LemaWendy Lema
Analytical Lab Technician at Nice-PakAnalytical Lab Technician at Nice-Pak
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines
SHERMAN ALLEN IIISHERMAN ALLEN III
Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.