Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiera Blair

Assistant Property Manager
Prior Lake,MN

Summary

Dynamic Assistant Property Manager at Wellington Management with a proven track record in enhancing tenant satisfaction and retention through exceptional communication and relationship-building skills. Expert in compliance and data management, successfully reduced vacancy rates and improved property value by implementing effective marketing strategies and overseeing maintenance operations.

Overview

9
9
years of professional experience

Work History

Assistant Property Manager

Wellington Management
10.2016 - Current
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
  • Attended staff meetings and took extensive notes to share with property manager.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
  • Escalated major issues to property manager for immediate remediation.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
  • Posted policies and rules in common areas for tenant review.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Reduced vacancy rates through targeted marketing efforts like hosting open houses and leveraging social media platforms.
  • Conducted thorough market research to inform and adjust leasing strategies, leading to increased occupancy rates.
  • Provided comprehensive orientation for new tenants, outlining community rules and available amenities.
  • Streamlined rent collection processes, minimizing late payments through effective communication and follow-up strategies.
  • Maintained accurate and up-to-date tenant and property records, enhancing operational efficiency.
  • Facilitated tenant move-ins and move-outs, ensuring smooth transition and maintaining property occupancy targets.
  • Improved property appearance and safety with regular inspections and coordinated maintenance efforts.
  • Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
  • Increased lease renewals, carefully addressing tenant concerns and negotiating terms beneficial to both parties.
  • Enhanced tenant communication channels, providing multiple platforms for feedback and inquiries to improve service delivery.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.

Education

Medical Billing Coding - Medical Billing Coding

National American University
Roseville, MN
01-2015

Skills

  • Administrative support
  • Strong communication skills
  • Telephone and email etiquette
  • Relationship building and rapport
  • Appointment scheduling
  • Training and mentoring
  • Critical thinking
  • Data entry
  • Decision-making
  • Compliance
  • Yardi
  • Excel
  • Word
  • TEAMS

Timeline

Assistant Property Manager

Wellington Management
10.2016 - Current

Medical Billing Coding - Medical Billing Coding

National American University

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