Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiera Brown

Baltimore,United States

Summary

Focused house keeper attendant with exemplary cleaning skills from career spanning 6 years. Resourceful, punctual and can stand for long periods. Effectively cleans buildings by emptying trash, sweeping, disinfecting surfaces and equipment and sterilizing rooms. Hardworking house keeping attendant with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Customer-oriented Housekeeping Room Attendant coordinates multiple tasks in fast-paced settings. Amicable with strong communication skills across all levels of a company. Offering a driven work ethic and commitment to achieving results. Dependable Housekeeping Room Attendant committed to providing exceptional customer service. Folds and counts linens, trains new hires and conducts daily room inspections while remaining attentive to detail. Knowledgeable in hotel policies and standards. Self-driven Housekeeping Room Attendant seeking to leverage 6 years of employment in the hospitality industry. Offering excellent team management and training skills. Knowledgeable with the safe usage of cleaning materials. Guest-focused house keeping attendant with exceptional organization skills. Working knowledge of sanitation procedures to minimize germ spread. Consistently maintained aesthetically desirable and safe environment for guests. Motivated Warehouse Clerk with strong background in hands-on warehouse operations. Successful in processing outbound shipments, inspecting orders and documenting inventory movements. Proven history of consistently prioritizing safety by wearing protective gear and following company procedures.

Overview

10
10
years of professional experience

Work History

Warehouse Clerk

Amazon
04.2019 - 12.2023
  • Kept warehouse up to safety and health regulations at all times.
  • Completed cycle counts and monthly inventory.
  • Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
  • Assisted in training new hires, sharing best practices and knowledge of warehouse operations.

HOUSEKEEPING ROOM ATTENDANT

Aloft Hotel
05.2021 - 04.2022
  • Attended to 100+ guest rooms by sweeping, mopping and vacuuming
  • Inspected each room for cleanliness, utilizing checklist to meet company standards
  • Polished and sanitized floors, counters, bathtubs and window sills
  • Interacted pleasantly with clients and guests when performing daily duties
  • Furnished guests with clean linens and supplied rooms with toiletries
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in
  • Removed trash from rooms and replaced liners to wastebaskets.

HOUSEKEEPER

Hilton Garden Inn Hotel
04.2020 - 05.2021
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance
  • Interacted pleasantly with clients and guests when performing daily duties
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine
  • Employed deep-cleaning techniques for areas in need of additional sanitation
  • Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow
  • Laundered sheets and removed stains to restore linens to pristine condition.

Cashier Team Lead

Ace Check Cashing
01.2015 - 04.2020
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Customer Service Representative

Constellation Energy
02.2017 - 09.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Dietary Aide

Future Care Homewood
11.2013 - 03.2017
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.

Education

High School Diploma -

Milford Mill Academy
05.2006

Skills

  • Washing Windows
  • Stocking Bathrooms
  • Professional and Courteous
  • Work Planning and Organization
  • Time Management
  • Service-Oriented
  • Inventory Control
  • Multitasking and Prioritizing
  • Heavy Lifting
  • Detail-Oriented
  • COVID-19 Safety Procedures

Timeline

HOUSEKEEPING ROOM ATTENDANT

Aloft Hotel
05.2021 - 04.2022

HOUSEKEEPER

Hilton Garden Inn Hotel
04.2020 - 05.2021

Warehouse Clerk

Amazon
04.2019 - 12.2023

Customer Service Representative

Constellation Energy
02.2017 - 09.2019

Cashier Team Lead

Ace Check Cashing
01.2015 - 04.2020

Dietary Aide

Future Care Homewood
11.2013 - 03.2017

High School Diploma -

Milford Mill Academy
Tiera Brown