Tiera Brown Smith
Saint Louis,Missouri
Summary
Well-organized professional equipped with varied experiences in administrative,childcare and management roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
7
7
years of professional experience
Work History
Preschool Lead Teacher
Jumpstart Learning Center
Saint Louis, United States
01.2022 - Current
- Planned and prepared activities for preschool students.
- Provided open and loving environment where children direct learning process.
- Administered assessments for each child and tracked results.
- Completed documentation on individual children and teachers for recordkeeping.
Receptionist (Part-Time)
Total Access Urgent Care
Saint Louis, Missouri
03.2019 - 05.2021
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
General Manager
Krab Kingz
Saint Louis, United States
08.2018 - 12.2020
- Managed budget implementations, employee reviews, training, schedules.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Implemented operational strategies and effectively built customer and employee loyalty.
Call Center Customer Service Representative
GC Services Call Center
Saint Louis, MO
03.2018 - 07.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
Lead Cashier
Burger King
Saint Louis, United States
03.2016 - 02.2018
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
Education
N/a - Cosmetology Education
Grabber School of Hair Design
St Louis, MO10.2022
High School Diploma -
Mccluer High School
Florissant, MO08.2018
Skills
- Education Assessments
- Encouraging Participation and Inclusivity
- Educational Material Development
- Collaborative and Team-Oriented
- Data Entry Software
- Call Transfers
- Reminder Calls
- Front Desk Operations
- Human Resources Oversight
- Motivational Leadership
- Workload Planning
Timeline
Preschool Lead Teacher
Jumpstart Learning Center
01.2022 - Current
Receptionist (Part-Time)
Total Access Urgent Care
03.2019 - 05.2021
General Manager
Krab Kingz
08.2018 - 12.2020
Call Center Customer Service Representative
GC Services Call Center
03.2018 - 07.2018
Lead Cashier
Burger King
03.2016 - 02.2018
N/a - Cosmetology Education
Grabber School of Hair Design
High School Diploma -
Mccluer High School
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