Tiera Cofield
La Grange,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
Ambassador Personnel
- Assisted with personnel records management to support recordkeeping accuracy.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Verified payroll, vacation and sick time hours to support accounting processes.
Inbound Sales Representative
First American Home Warranty
11.2021 - 06.2023
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Documented details of calls and customer interactions.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Utilized automated systems to log and retrieve information.
- Worked with multiple means of communication within fast-paced environment.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
Outbound Sales Representative
American Home Shield
08.2018 - 11.2020
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Utilized innovative sales techniques to upsell products and services.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Maintained accurate database of customer accounts and sales information to enable tracking history and preserve consistent records.
- Developed favorable customer service relationships and built new, robust customer bases.
Administrative Assistant
Yasafuku
06.2016 - 07.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
Staffing Coordinator
Ambassador Personnel
03.2014 - 05.2018
- Collaborated with manager to determine department's short and long-term hiring needs.
- Conducted reference checks and screening of potential candidates to support onboarding process.
- Verified payroll, vacation and sick time hours to support accounting processes.
- Coordinated job postings and advertisements for maximum exposure and response rate.
- Reduced risks by enforcing compliance with federal, state and local employment laws and regulations.
- Developed and facilitated new-hire orientations.
- Utilized online applicant tracking system to screen resumes for all job openings.
Education
CMAA - MEdical Office Support Technology
Earle C Clements
Morganfield, KYGED -
West Georgia Technical College
La Grange, GASkills
- Analytical and Critical Thinking
- Detail Oriented
- Problem Solving
- Strong Communication and Interpersonal Skills
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Inbound Sales Representative
First American Home Warranty
11.2021 - 06.2023
Outbound Sales Representative
American Home Shield
08.2018 - 11.2020
Administrative Assistant
Yasafuku
06.2016 - 07.2018
Staffing Coordinator
Ambassador Personnel
03.2014 - 05.2018
Staffing Coordinator
Ambassador Personnel
CMAA - MEdical Office Support Technology
Earle C Clements
GED -
West Georgia Technical College
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