TIERA C. WILLIAMS
Cincinnati
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Billing Team Lead
Intren Inc
07.2018 - 02.2024
- Oversaw the work of 15 billing coordinators and maintain optimal production levels
- Monitored billing staff performance and corrected issues
- Improved procedures to maximize efficiency
- Prepared reports for management and presented information in meetings
- Completed quarterly and year-end billing audits
- Evaluated and resolved billing discrepancies escalated from billing project coordinators
- Outlined billing process and necessary improvements
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Worked with multiple departments to check proper billing information.
Work Management Specialist
Duke Energy
12.2016 - 06.2018
- Entered inspection forms into various databases
- Read and interpreted maps to obtain information
- Assist managers, supervisors, and other professionals with clerical preparation of reports
- Gathered, organized and input information into digital database.
- Worked well in a team setting, providing support and guidance.
Administrative Assistant
Decently & In Order
08.2016 - 06.2018
- Created Invoices and processed payments.
- Assisted in developing and reviewing all corporate hiring policies.
- Conducted all general accounting such as account payable and receivables.
- Monitored employee attendance and time request off.
- Processed Payroll for over 20 staff members.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Manager
KMR Training Center & Driving School
11.2012 - 04.2015
- Guided and supervised assigned team as per company rules and regulations
- Monitored timely performance of employees in workforce and motivated them to accomplish more
- Assigned duties/shifts to different employees as per their areas of expertise
- Coordinated with human resources department in hiring appropriate individuals for workforce and assisted in designing appropriate training programs
- Conducted briefings and meetings before and after work sessions, which included praising individuals as well as clarifying various areas that need to work on
- Maintained and documented work completed on daily basis; presented report to upper management
- Processed payroll for over 15 staff members in timely manner
- On boarded new employees with training and new hire documentation
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Science - Business Studies- Accounting & Financing
Sullivan University
Louisville, KY09.2025
Certified Pharmacy Technician - Pharmacy
American National University
Cincinnati, OH06-2007
Skills
- QuickBooks
- Microsoft Office
- Detail oriented
- Strong decision-making ability
- Excellent communication skills
- Exceptional organizational skills
- Excellent time management
- Ability to multitask
- Training and development
- Billing systems and software
- Record preparation
- Goal-oriented
- Report creation
- Invoice management
- Staff Management
- Audit procedures
- Team Leadership
- Payment Processing
- Process improvement strategies
- Customer Service
- Accounts payable
- Accounts receivable
- Team player
- Positive attitude
- Conflict resolution
- Procedure development
- Trouble shooting
- Problem solving
Timeline
Billing Team Lead
Intren Inc
07.2018 - 02.2024
Work Management Specialist
Duke Energy
12.2016 - 06.2018
Administrative Assistant
Decently & In Order
08.2016 - 06.2018
Manager
KMR Training Center & Driving School
11.2012 - 04.2015
Bachelor of Science - Business Studies- Accounting & Financing
Sullivan University
Certified Pharmacy Technician - Pharmacy
American National University
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