Tiera Eglin

Providing classroom and on the job Training for screening agents.

· Screening Record Files are current and up to date.

· Ensuring all agents understand and are capable of the ability to become and screener.

· Ensuring all unscreened freight is being screened in accordance with TSA/United policy and procedures.

· Ensuring all screening machines and equipment are operating correctly and effectively per TSA/United requirements.

Daily audits on United Airlines acceptance process , inbound and outbound freight, and logs.

Screening fright, accepting fright, and ensuring the customers are incompliance with TSA/United Airlines policy requirements.

• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services, and company information.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained up-to-date knowledge of product and service changes.

• Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
• Trained employees in time management and proper ways to complete job duties.
• Monitored team members to verify work quality and address concerns.
• Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Used cash registers and credit card machines to cash out customers.
• Accommodated special seating requests for guests to enhance satisfaction.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Backed up servers by checking on tables and retrieving items for guests.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Opened and closed seating sections according to volume of guests.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Took initial drink orders and relayed information to wait or bar staff.
• Maintained balanced cash drawer with correct money values and accurate documentation.