Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiera Harris

Norfolk,VA

Summary

Compassionate and dedicated Personal Care Assistant with extensive experience at Integrity Staffing LLC, skilled in medication administration and crisis intervention. Proven ability to enhance client well-being through attentive care and effective communication, fostering positive living environments and supporting daily living activities for elderly and disabled clients.

Compassionate Personal Care Assistant with experience in assisting individuals with daily living activities, health care tasks, and providing emotional support. Strengths include effective communication, problem-solving abilities, and a strong sense of empathy. Significant impact was made in previous roles by enhancing patient comfort, dignity, and quality of life through dedicated service and personalized care. Experienced and dependable general worker, with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean, organized workspace. Safety-conscious, with a strong work ethic, and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

19
19
years of professional experience

Work History

Personal Care Assistant

Integrity staffing llc
Norfolk, VA
10.2023 - Current
  • Assisted clients with maintaining good personal hygiene.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Monitored health and well-being of clients and reported significant health changes.
  • Supported bathing, dressing and personal care needs.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Improved patient outlook and daily living through compassionate care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.

Front Desk Receptionist

Portside Health and rehab Center
Portsmouth, VA
06.2021 - 12.2021
  • Scheduled and confirmed appointments for clients and staff.
  • Greeted customers warmly and made them feel welcome.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Updated and maintained office policies and procedures.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Assisted with travel arrangements for staff and management.

Residential Counselor

Phenix Aspiration System of care
Portsmouth, VA
06.2017 - 12.2018
  • Communicated with other staff to resolve problems with individual residents.
  • Developed therapeutic relationships by providing emotional support and positive reinforcement to clients.
  • Conducted intakes of new clients and developed individualized treatment plans based on their needs.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Performed regular room checks for cleanliness standards as well as security purposes.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Ensured compliance with all safety regulations set forth by local authorities.
  • Supervised self-administration of medications for residents.
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.
  • Provided appropriate feedback and information to help residents succeed in program.
  • Provided information on resident progress and development of case plans.
  • Assisted with crisis intervention services when needed.
  • Counseled students in handling family, financial and educational problems.
  • Maintained accurate records of client information including medical histories, medications administered, counseling sessions attended.
  • Provided guidance and support to clients in need of assistance with daily living skills.
  • Participated in team meetings to discuss updates on client progress as well as strategies for improvement.
  • Implemented behavioral interventions designed to modify or reduce problematic behaviors.
  • Compiled residents' daily activities and quantities of supplies used to prepare reports
  • Responded promptly to any emergency situations that may arise within the residence.
  • Made regular rounds to keep residents and areas safe and secure.
  • Facilitated group meetings, activities, and workshops for clients to help them develop social and interpersonal skills.

Personal Care Assistant

Direct Home Health Care
Portsmouth, VA
06.2007 - 06.2016
  • Followed care plan and directions to administer medications.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Assisted clients with maintaining good personal hygiene.
  • Provided companionship to elderly and disabled clients in their homes or other residential facilities.
  • Laundered clothing and bedding to prevent infection.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Supported bathing, dressing and personal care needs.
  • Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
  • Improved patient outlook and daily living through compassionate care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Administered medication under supervision of a registered nurse or physician.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Assisted with meal planning to meet nutritional plans.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.

Cashier

Chic-Fil-A
Chesapeake, VA
10.2006 - 04.2007
  • Performed other duties as assigned by management.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Answered customers' questions and provided information on store procedures or policies.
  • Used suggestive selling techniques to promote add-on sales.
  • Welcomed customers, offering assistance to help find store items.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Processed sales transactions to prevent long customer wait times.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Greeted customers promptly and responded to questions.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained work area and kept cash drawer organized.
  • Collected payments and provided accurate change.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Stocked shelves with merchandise when needed.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

Phlebotomy Technician - Health Administration

Tidewater Community, Collage
Virginia Beach, VA
05-2021

National Assocation For Health Professionals - NAHP

Centura Collage
Chesapeake, VA
04-2014

GED -

Chesapeake Adult Learning Center
Chesapeake, VA
05-2006

Skills

  • Medication administration
  • Personal hygiene support
  • Health monitoring
  • Companionship provision
  • Care plan implementation
  • Daily living assistance
  • Appointment coordination
  • Patient documentation
  • Customer service
  • Crisis intervention
  • Client communication
  • Time management
  • Team collaboration
  • PPE usage
  • Emotional support
  • Conflict resolution
  • Housekeeping duties
  • Personal care worker (PCW)
  • Attentive to people
  • Medication coordination
  • Meal planning
  • Verbal and written communication skills
  • Diet and nutrition
  • Fall prevention
  • Hoyer lifting equipment
  • Compassionate client care
  • Vital signs monitoring
  • Disability care
  • Household tasks
  • Patient advocacy
  • Activities of daily living support
  • Respectful and compassionate
  • Comfort care
  • Alzheimer's care
  • Certified in CPR/AED
  • Nutrition planning
  • Light housekeeping
  • Behavioral management
  • Database management
  • Personal Safety Techniques
  • Patient care and companionship

Timeline

Personal Care Assistant

Integrity staffing llc
10.2023 - Current

Front Desk Receptionist

Portside Health and rehab Center
06.2021 - 12.2021

Residential Counselor

Phenix Aspiration System of care
06.2017 - 12.2018

Personal Care Assistant

Direct Home Health Care
06.2007 - 06.2016

Cashier

Chic-Fil-A
10.2006 - 04.2007

Phlebotomy Technician - Health Administration

Tidewater Community, Collage

National Assocation For Health Professionals - NAHP

Centura Collage

GED -

Chesapeake Adult Learning Center

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