Summary
Overview
Work History
Education
Skills
Timeline
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Tiera Hayes

Zachary,LA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options, bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Executive Administrative Assistant

Eternal Trends Customs
03.2018 - Current
  • Streamlined office operations by implementing efficient filing systems and managing executive calendars.
  • Enhanced communication between departments through proactive coordination of meetings and events.
  • Increased productivity with the implementation of digital tools for document management and collaboration.
  • Organized travel arrangements, ensuring smooth transitions for executives during business trips.
  • Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
  • Fostered a positive work environment by addressing employee concerns and facilitating team-building activities.
  • Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Reviewed incoming communications for urgency or importance; prioritized correspondence accordingly for executive review or action.

Customer Service Professional

H&R Block
01.2014 - 05.2018
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Streamlined call center operations for improved efficiency and reduced wait times.
  • Maintained high-quality service standards by adhering to company policies and procedures.
  • Increased customer loyalty with personalized support and assistance in selecting suitable products or services.
  • Developed rapport with customers through strong listening, communication, and problem-solving skills while handling and resolving customers issues resulting in enhanced satisfaction levels.
  • Processing all necessary paperwork and payments ensuring compliance with all required regulations, procedures and policies.
  • Improved first-call resolution rates by proactively identifying common issues and finding effective solutions that could be applied across multiple cases.

Education

High School Diploma -

Gables Academy
Baton Rouge, LA
05.2008

Skills

  • Information Confidentiality
  • Quality Control
  • Paperwork Processing
  • Complaint Resolution
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Excel
  • Appointment Scheduling

Timeline

Executive Administrative Assistant

Eternal Trends Customs
03.2018 - Current

Customer Service Professional

H&R Block
01.2014 - 05.2018

High School Diploma -

Gables Academy

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Tiera Hayes