Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiera Jaynes

Milford,CT

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Clinical Secretary

Yale University
New Haven, CT
09.2023 - Current
  • Answered telephones and directed calls to appropriate personnel.
  • Provided excellent customer service to maintain positive relationships with patients.
  • Assisted with insurance claims by verifying coverage and obtaining authorization numbers as needed.
  • Entered patient data into electronic medical records system accurately and efficiently.
  • Provided administrative support to physicians, nurses and other medical staff.
  • Maintained confidentiality of patient information in accordance with HIPAA guidelines.
  • Scheduled appointments for patients and answered inquiries about office hours and services.
  • Transcribed dictated medical notes accurately into electronic records system.
  • Entered patient information into electronic health record systems.
  • Performed general clerical duties such as photocopying and faxing, as needed.
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.

Business Associate

Yale New Haven Hospital Saint Raphael Campus
New Haven, CT
12.2019 - Current
  • Answer and directed incoming calls using multi-line telephone system.
  • Answer call patient call lights and assist patient
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Update and record customer or client information to maintain accounts.
  • Deliver administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Order floor materials as needed.

Clinical Tech

Yale New Haven Hospital Saint Raphael Campus
New Haven, CT
10.2018 - Current
  • Print out assigned patients
  • Give or receive report on patients
  • Introduce self to assigned patients and write name on patient board
  • Assist patients with their ADL's (activities of daily living) hygiene, bathe, clothe patients
  • Empty Foley's
  • Change pads
  • Documents and record patient activity on EPIC

Clinical Dietary Aid

Middlesex Hospital
Middletown, CT
11.2017 - Current
  • Open and Close office
  • Know all the health diets
  • Take and receive patient food orders according to their diet
  • Print missed meals
  • Copy documents
  • Print patient menus
  • Internship Student

Marketer Intern

Connecticut Breastfeeding Coalition
New Haven, CT
01.2017 - 05.2017
  • General’s Call to Action to Support Breastfeeding (SGCTA)
  • Participate in administrative work, including:
  • Attend CBC meetings
  • Write press releases about various events and news
  • Prepare social media prompts/news addressing different CBC initiatives
  • Write fact sheets/materials
  • Support membership drive -Assist with Baby-Friendly Hospital Initiative and monthly Ten Step Collaborative -Meetings
  • Assist with Business Case for Breastfeeding and CBC Breastfeeding Friendly Work Site Awards
  • Research study with physicians in CT -Provide weekly progress reports on responsibilities

Education

Masters - Healthcare Administration

Southern Connecticut State University
New Haven, CT
05.2022

Bachelors - Health and Human Services

Southern Connecticut State University
New Haven, CT
05.2017

Certification in Dental Assistant -

Lincoln College of New England
05.2013

High School Diploma -

Hamden High School
06.2009

Skills

  • EXCEL (8 years), POWERPOINT (8 years), WORD (8 years), Dentrix (2 years), EPIC (4 years)

Certification

Certified Nursing Assistant (CNA) CPR and First Aid certified

Timeline

Clinical Secretary

Yale University
09.2023 - Current

Business Associate

Yale New Haven Hospital Saint Raphael Campus
12.2019 - Current

Clinical Tech

Yale New Haven Hospital Saint Raphael Campus
10.2018 - Current

Clinical Dietary Aid

Middlesex Hospital
11.2017 - Current

Marketer Intern

Connecticut Breastfeeding Coalition
01.2017 - 05.2017

Masters - Healthcare Administration

Southern Connecticut State University

Bachelors - Health and Human Services

Southern Connecticut State University

Certification in Dental Assistant -

Lincoln College of New England

High School Diploma -

Hamden High School

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