Tiera Lanier
Philadelphia,PA
Summary
Dynamic professional with a proven track record in security and customer service, notably with Allied Universal Security Services. Excelled in stationary surveillance and complaint resolution, enhancing client satisfaction. Leveraged creative problem-solving to exceed production targets at Amazon Merch. Seasoned Election Inspector with proven track record in handling electoral procedures, ensuring transparency and fairness. Strong skills include voter registration verification, ballot distribution, and monitoring voting equipment. Notable for improving election processes and promoting voter privacy. Demonstrated ability to handle sensitive information with utmost discretion and integrity.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Philadelphia, PA
03.2024 - Current
- Provided friendly and professional assistance to employees, visitors and customers.
- Adhered to post orders while maintaining a visible presence around the property.
- Monitored premises and recorded activity in daily officer reports.
Customer Service Representative
Annuity Health
Philadelphia, PA
12.2022 - 01.2024
- Implemented innovative methods for streamlining the customer service process.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Production Associate
Amazon Merch
Norristown , PA
05.2019 - 03.2022
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Monitored and adjusted production processes to ensure quality standards were met.
- Met or exceeded target for on-time customer shipments.
- Inspected finished products for defects before packing them for shipment.
Customer Service Representative
OptumHealth
Horsham, Pen
10.2017 - 04.2018
- Updated system with order specifics and customer details, preferences, and billing information.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Jules E. Mastbaum
Philadelphia, PA06-2021
Skills
- Stationary surveillances
- Complaint resolution
- Multi-line telephone operations
- Customer relations
- Payment processing
- Creative problem solving
Timeline
Security Officer
Allied Universal Security Services
03.2024 - Current
Customer Service Representative
Annuity Health
12.2022 - 01.2024
Production Associate
Amazon Merch
05.2019 - 03.2022
Customer Service Representative
OptumHealth
10.2017 - 04.2018
High School Diploma -
Jules E. Mastbaum
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