Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiera McQueen

Jacksonville,FL

Summary

Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.

Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.

Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.

Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Overview

15
15
years of professional experience

Work History

Certified Nursing Assistant

Aviata Health Group
05.2024 - Current
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff.
  • Maintained cleanliness and organization of patient rooms and common areas.
  • Supported nursing team in implementing care plans for individual patients.
  • Documented patient information accurately in electronic health records.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Communicated effectively with patients and families regarding care needs.

Certified Nursing Assistant

Harts Harbor Health Care Center
11.2020 - 05.2024
  • Participated in training sessions to enhance caregiving skills and knowledge.
  • Communicated effectively with patients and families regarding care needs.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Adhered to safety protocols and infection control measures consistently.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Certified Nursing Assistant

ALL Kids Care
04.2017 - 02.2020
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Assisted patients with daily living activities, ensuring comfort and dignity.
  • Monitored vital signs and reported changes to nursing staff.

Customer Service Representative

Human Resources Administration
04.2010 - 08.2017
  • Resolved customer inquiries promptly, enhancing satisfaction and retention rates.
  • Trained new representatives on systems and protocols, improving team efficiency.
  • Utilized CRM software to track interactions, ensuring accurate documentation of customer issues.
  • Implemented feedback mechanisms to assess service quality, driving continuous improvement initiatives.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

First Coast Sr. High
Jacksonville, FL

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Bathing assistance
  • Compassionate
  • Alzheimer's and dementia care
  • Patient-focused care
  • Patient lifting
  • BLS
  • Infection Control
  • Urinary catheter care
  • Healthcare ethics
  • Ambulation assistance
  • Inpatient care
  • EMR / EHR
  • CNA certification
  • CPR
  • Nursing Skill
  • Medical Teamwork
  • Acute/Critical Care
  • Beside Manners
  • Collecting vital signs
  • Documenting behaviors

Timeline

Certified Nursing Assistant

Aviata Health Group
05.2024 - Current

Certified Nursing Assistant

Harts Harbor Health Care Center
11.2020 - 05.2024

Certified Nursing Assistant

ALL Kids Care
04.2017 - 02.2020

Customer Service Representative

Human Resources Administration
04.2010 - 08.2017

High School Diploma -

First Coast Sr. High
Tiera McQueen