TIERA MILLER
Albany,GA
Summary
Dependable professional with a strong background in customer advocacy and conflict resolution. Skilled at navigating fast-paced environments to solve problems efficiently while maintaining high service standards. Experienced in managing communications across phone, email, and digital platforms. Proven ability to build rapport with diverse audiences and lead teams toward meeting organizational goals.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
DELIVERY DRIVER
Spark
07.2023 - Current
- Managed end-to-end fulfillment of customer orders, including shopping, order verification, route planning, and on-time delivery.
- Prioritized efficiency, accuracy, and customer satisfaction while adapting to changing schedules and resolving delivery issues.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
DRIVER PARTNER
Uber
11.2017 - Current
- Coordinated trip scheduling, navigated using GPS, maintained vehicle cleanliness, and resolved customer concerns professionally.
- Delivered safe and reliable transportation services, enhancing customer experiences.
- Exhibited strong time management, communication, problem-solving, and decision-making skills in a fast-paced environment.
HOME RETENTION SPECIALIST
Bank of America
02.2018 - 12.2018
- Reviewed financial documentation, explained loss mitigation programs, and guided customers through application processes while ensuring compliance with company policies and regulations.
- Assisted homeowners in financial hardship by evaluating mortgage assistance options, successfully helping them avoid foreclosure.
- Maintained accurate records and managed high-volume caseload while delivering compassionate, solution-focused customer service in a fast-paced environment.
COLLECTIONS REPRESENTATIVE
Regional Acceptance Corporation
05.2017 - 11.2017
- Managed high-volume portfolio of delinquent auto loan accounts, communicated with customers to collect payments and negotiate repayment solutions, improving payment recovery rates.
- Educated borrowers on payment options, documented account activity accurately, ensured compliance with company policies and applicable regulations, contributing to lower dispute rates.
- Built rapport with customers while balancing collections goals and problem-solving, delivered professional customer service in fast-paced environment, enhancing customer satisfaction.
COLLECTIONS REPRESENTATIVE
GM Financial
03.2016 - 04.2017
- Managed high-volume portfolio of delinquent auto loan accounts in early and late-stage collections, ensuring effective recovery strategies.
- Promoted from front end to backend collections based on performance, where responsibilities expanded to include repossession management, skip tracing, asset recovery, payment negotiations, and resolving complex delinquent accounts.
- Ensured compliance with FDCPA and company policies while providing professional customer service, documenting account activity, and reducing potential financial losses.
Education
Bachelor of Science - Software Engineering
Arizona State University
Tempe, AZ 03.2022 - 09.2022
Skills
- Logistics & Route Optimization
- Time Management & Scheduling
- Data Entry & Record Management
- Customer Relationship Management (CRM)
- Performance Metrics & KPI Tracking
- Operations Management
- Critical Thinking
- Adaptability
- Leadership
- Microsoft Office Suite
- Loss Mitigation
Timeline
DELIVERY DRIVER
Spark
07.2023 - Current
Bachelor of Science - Software Engineering
Arizona State University
03.2022 - 09.2022
HOME RETENTION SPECIALIST
Bank of America
02.2018 - 12.2018
DRIVER PARTNER
Uber
11.2017 - Current
COLLECTIONS REPRESENTATIVE
Regional Acceptance Corporation
05.2017 - 11.2017
COLLECTIONS REPRESENTATIVE
GM Financial
03.2016 - 04.2017