Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tiera Petway

Siler City,NC

Summary

Compassionate Personal Care Assistant with experience in providing assistance in daily living and personal care services in patients' homes per care plan. Familiarity with monitoring patient condition by observing physical and mental conditions, intake and output, exercise. Strengths include strong interpersonal skills to build rapport with patients, families, and staff; ability to maintain confidentiality of sensitive information; adaptability to handle diverse patient needs and crises. Previous work has positively impacted patient lives through consistent provision of empathetic yet efficient care. Seasoned Virtual Customer Service Representative with a proven background in providing high-quality customer support remotely. Possess comprehensive knowledge of modern customer service techniques, technology, and software. Strengths include conflict resolution, empathetic communication, and problem-solving skills. Have consistently enhanced customer satisfaction rates in previous roles by delivering timely solutions and fostering positive relationships.

Overview

8
8
years of professional experience
1
1
Certification

Work History

PCA

Southern Comfort Home Care
Pittsboro, NC
07.2024 - Current
  • Provided personal care assistance to elderly and disabled individuals in their homes, including bathing, dressing, grooming, transferring, toileting and feeding.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Helped patients to perform range-of-motion exercises as instructed by physical therapists or other healthcare professionals.
  • Prepared meals according to dietary guidelines set forth by the physician or dietitian.
  • Answered questions from family members regarding patient's condition or care plan.
  • Administered medications orally or topically as directed by physician orders.

Respite Care Provider

Covenant Case Management
Raleigh, NC
11.2022 - Current
  • Provided temporary relief and support to families of individuals with disabilities.
  • Assisted in developing and implementing individualized care plans for clients.
  • Assisted with activities of daily living such as bathing, grooming, dressing, eating, and toileting.
  • Ensured safety of all clients at all times while providing respite care services.
  • Encouraged independence by assisting with self-care tasks like laundry, meal preparation..

Cafe Worker

Duke Regional Hospital
Durham, NC
01.2023 - 02.2024
  • Greeted customers upon arrival and provided assistance with menu selections.
  • Prepared food orders, such as sandwiches, salads, and beverages.
  • Received payment from customers, processed credit card transactions, and issued change or receipts.
  • Stocked service areas with napkins, utensils, condiments, and other supplies.
  • Adhered to health and safety regulations when handling food items.
  • Managed cash register operations efficiently and accurately.

Customer Service Representative

CVS Healthcare
Henderson, NC
02.2019 - 03.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Developed strong customer relationships to encourage repeat business.

Cashier Team Lead

Dunkin Dounts
Raleigh, NC
06.2016 - 01.2019
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Offered customers carry-out service at completion of transaction.
  • Processed returned merchandise by strictly following store return and exchange procedures.

Education

Clayton High School
Clayton, NC
06-2014

Skills

  • Basic nursing care
  • Patient Observation
  • Restocking supplies
  • ADL support
  • Mobility Assistance
  • Vital signs monitoring
  • Customer Service

Accomplishments

  • Honors Art Society

Certification

  • Certified Microsoft and PowerPoint Excel
  • Licensed Phlebotomist

Timeline

PCA

Southern Comfort Home Care
07.2024 - Current

Cafe Worker

Duke Regional Hospital
01.2023 - 02.2024

Respite Care Provider

Covenant Case Management
11.2022 - Current

Customer Service Representative

CVS Healthcare
02.2019 - 03.2021

Cashier Team Lead

Dunkin Dounts
06.2016 - 01.2019

Clayton High School

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Tiera Petway