Tiera Powell
East Saint Louis,IL
Summary
Dynamic individual with hands-on experience in client relations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Allergy, Asthma & Immunology
Maryville, IL
02.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area
- Scheduled, coordinated and confirmed appointments
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Pharmacy Benefits Manager
OptumRx
Kansas City, MO
01.2023 - Current
- Provide affordable access to medications
- Process payments for prescription medications
- Managing pharmacies in network for patients
- Developing and managing formularies
- Creating clinical programs around quality, and utilization
- Negotiating medication pricing directly with the drug manufacture.
Customer Service Representative
United Healthcare Group
Overland Park, KS
07.2022 - 02.2023
- Identify and resolve issues such as processing claims, refills, prior authorization and mail order
- Answer incoming phone calls from Medicare Health Plan consumers & identify the type of assistance needed to address their concerns and answer their questions
- Proficient with Windows PC applications, Microsoft Office/Outlook which includes the ability to navigate and learn new and complex computer system applications
- Communicating effectively in a professional manner.
Home Health Aide
Addus Home Health Care
Belleville, IL
12.2020 - 07.2022
- Aide in providing Breakfast and Lunch for client
- Transport the Client to and from Doctor's appointments
- Provide companionships when needed
- Ensure Client is taking their daily medicines appropriately
- Enforces strict and up to date cleanliness policies regarding COVID-19.
Customer Service
State Farm
11.2019 - 12.2020
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details on insurance policies to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional support choices.
- Upsold insurance policies to provide better option
- Collected payments for policies and maintained adequate cash supply.
Travel Advisor
Walt Disney World
01.2019 - 09.2019
- Ability to upsell products, cancel or modify already existing reservations
- Provide outstanding Guest Service while creating a vacation plan for Guest in volume a call center
- Appropriately transfer Guests to the correct department
- Met daily goals
Education
Sociology emphasis in Criminal Justice - Social Sciences
Mckendree University
Lebanon, IL05.2017
Skills
Customer Service
Time Management
Listening Skills
Cash Handling
Problem-solving skills
Verbal and written communication
Skilled in Software
Conflict Resolution
Database Administration
Timeline
Front Desk Receptionist
Allergy, Asthma & Immunology
02.2024 - Current
Pharmacy Benefits Manager
OptumRx
01.2023 - Current
Customer Service Representative
United Healthcare Group
07.2022 - 02.2023
Home Health Aide
Addus Home Health Care
12.2020 - 07.2022
Customer Service
State Farm
11.2019 - 12.2020
Travel Advisor
Walt Disney World
01.2019 - 09.2019
Sociology emphasis in Criminal Justice - Social Sciences
Mckendree University