Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiera Powell

East Saint Louis,IL

Summary

Dynamic individual with hands-on experience in client relations and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Allergy, Asthma & Immunology
02.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area
  • Scheduled, coordinated and confirmed appointments
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Tracked important information in Software spreadsheets and ran reports or generated graphs using data.

Pharmacy Benefits Manager

OptumRx
01.2023 - Current
  • Provide affordable access to medications
  • Process payments for prescription medications
  • Managing pharmacies in network for patients
  • Developing and managing formularies
  • Creating clinical programs around quality, and utilization
  • Negotiating medication pricing directly with the drug manufacture.

Customer Service Representative

United Healthcare Group
07.2022 - 02.2023
  • Identify and resolve issues such as processing claims, refills, prior authorization and mail order
  • Answer incoming phone calls from Medicare Health Plan consumers & identify the type of assistance needed to address their concerns and answer their questions
  • Proficient with Windows PC applications, Microsoft Office/Outlook which includes the ability to navigate and learn new and complex computer system applications
  • Communicating effectively in a professional manner.

Home Health Aide

Addus Home Health Care
12.2020 - 07.2022
  • Aide in providing Breakfast and Lunch for client
  • Transport the Client to and from Doctor's appointments
  • Provide companionships when needed
  • Ensure Client is taking their daily medicines appropriately
  • Enforces strict and up to date cleanliness policies regarding COVID-19.

Customer Service

State Farm
11.2019 - 12.2020
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details on insurance policies to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional support choices.
  • Upsold insurance policies to provide better option
  • Collected payments for policies and maintained adequate cash supply.

Travel Advisor

Walt Disney World
01.2019 - 09.2019
  • Ability to upsell products, cancel or modify already existing reservations
  • Provide outstanding Guest Service while creating a vacation plan for Guest in volume a call center
  • Appropriately transfer Guests to the correct department
  • Met daily goals

Education

Sociology emphasis in Criminal Justice - Social Sciences

Mckendree University
Lebanon, IL
05.2017

Skills

Customer Service

Timeline

Front Desk Receptionist

Allergy, Asthma & Immunology
02.2024 - Current

Pharmacy Benefits Manager

OptumRx
01.2023 - Current

Customer Service Representative

United Healthcare Group
07.2022 - 02.2023

Home Health Aide

Addus Home Health Care
12.2020 - 07.2022

Customer Service

State Farm
11.2019 - 12.2020

Travel Advisor

Walt Disney World
01.2019 - 09.2019

Sociology emphasis in Criminal Justice - Social Sciences

Mckendree University
Tiera Powell