Tiera Smith
Streetsboro,OH
Summary
Well-organized Human Resources professional bringing 5 years of superior performance in fast-paced HR environments. Communicative and decisive with focus on improving and retaining quality in HR administration, payroll and recruiting.
Overview
8
8
years of professional experience
Work History
HR Generalist
Coats and Associates Insurance Agency
09.2022 - Current
- fAlign HR policies and procedures with applicable labor laws and regulations to ensure overall compliance
- Develop and implement a more competitive compensation package upon negotiation with company leaders.
- Ensured compliance with labor laws, reducing legal risks through regular policy reviews and updates.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Collaborated with cross-functional teams to achieve organizational objectives through strategic HR planning.
- Prepared detailed reports on key HR metrics for senior leadership''s review, facilitating informed decision-making related to human resources operations strategy adjustments.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
- Managed benefits administration, ensuring accurate enrollment and timely processing of claims.
- Administered payroll accurately, ensuring timely payment processing while minimizing errors in calculations or deductions.
- Supported company growth by leading successful recruitment and hiring campaigns .
- Reduced employee turnover with proactive conflict resolution and performance management strategies.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
LEAVE OF ABSENCE SPECIALIST
Progressive Insurance
11.2018 - 09.2022
- Accounted for leave case management of 100 files for active STD, FMLA, and LTD claims while ensuring HIPAA laws were followed in securing all medical documentation from physicians
- Utilized data-driven decision-making over short-term disability and FMLA certifications and denials
- Managed return-to-work coordination efforts, successfully reintegrating employees back into the workplace after extended absences.
- Provided compassionate support to employees experiencing personal or family medical issues, easing the stress of navigating leave processes.
- Improved communication between employees and management during leaves of absence, fostering a supportive work environment.
- Assisted in policy development for leaves of absence, ensuring alignment with legal requirements and best practices.
- Collaborated with payroll team to ensure accurate tracking of paid time off balances during leaves of absence.
- Coordinated closely with benefits providers during extended leaves to maintain accurate coverage status for employees on leave.
- Conducted thorough audits of leave records to ensure accuracy and compliance with company policies and regulations.
- Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
- Evaluated medical documentation to determine eligibility for various types of leaves, maintaining strict confidentiality standards.
- Provided expert guidance to managers on the interpretation of leave policies, promoting consistency across departments.
- Maintained up-to-date knowledge on federal and state laws governing employee leaves, ensuring companywide compliance at all times.
- Ensured timely and accurate completion of all required documentation for leaves of absence, minimizing potential legal exposure for the organization.
- Served as a point of contact for employees seeking information about their leave options, providing knowledgeable assistance in navigating complex situations.
- Educated managers on best practices for handling employee absences, fostering a more cohesive and understanding work environment.
SR. SALVAGE REPRESENTATIVE
Progressive Insurance
06.2016 - 11.2018
- Performed duties integral to salvage processing in adherence with state and legislative standards, including closely working on completing salvage for six (6) states following title guidelines
- Promptly rectified title and total loss document issues
- Appropriately filed salvage paperwork based on state deadlines and documented claim-related data for the retention process
- Functioned as a work environment team lead for the organization to boost employee productivity and morale.
Education
Master’s Degree - Human Resource Management
DeVry University
Independence, Ohio10.2014
Bachelor of Arts - Communication
Bowling Green State University
Bowling Green, OH08.2009
Skills
- Knowledge of OSHA, FLSA, FMLA, STD & NLRA
- Compensation Benefits
- Performance Management
- Team Collaboration
- Employee Satisfaction & Retention
- HR policies and procedures
- Onboarding and Orientation
- Benefits Administration
- Payroll Administration
- Recruitment and selection
- Training and mentoring
- Microsoft Office Suite
- Documentation and Recordkeeping
- Diversity and Inclusion
- Customer Relations
Timeline
HR Generalist
Coats and Associates Insurance Agency
09.2022 - Current
LEAVE OF ABSENCE SPECIALIST
Progressive Insurance
11.2018 - 09.2022
SR. SALVAGE REPRESENTATIVE
Progressive Insurance
06.2016 - 11.2018
Master’s Degree - Human Resource Management
DeVry University
Bachelor of Arts - Communication
Bowling Green State University
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