Tiera Smith
Columbus
Summary
Dependable and safety-focused warehouse professional with experience in fast-paced distribution environments. Skilled in meeting production targets, maintaining quality standards, and working effectively as part of a team. Known for strong attention to detail, reliability, and the ability to quickly learn new processes and systems. Eager to apply these skills in a Manufacturing Technician role and contribute to efficient, high-quality production.
Overview
8
8
years of professional experience
4036
4036
years of post-secondary education
Work History
Content Creator
TikTok
01.2024 - Current
- Created engaging video content to enhance user interaction and brand visibility.
- Collaborated with marketing teams on content strategies for audience growth.
- Researched trending topics to ensure timely and relevant content production.
- Edited videos for clarity and quality, utilizing advanced editing software tools.
- Engaged with followers through comments, fostering a strong online community.
- Monitored analytics to assess content performance and adapt strategies accordingly.
- Curated content for social media platforms.
- Utilized editing and photography tools to enhance storytelling.
- Maintained knowledge of digital technology and social media trends, media requirements, and best practices.
Customer Service Representative
Cloud9
Columbus
03.2025 - 06.2025
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Managed cash register operations, ensuring proper cash handling and balance.
- Assisted customers with product inquiries and provided exceptional service experience.
- Maintained cleanliness and organization at the checkout area for optimal efficiency.
- Collaborated with team members to streamline checkout procedures during peak hours.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
Materials Handler
John Manville
Phenix City
01.2025 - 03.2025
- Followed safety guidelines to ensure a secure work environment.
- Collaborated with supervisors to streamline material handling processes
- Packaged insulation of varies sizes
- Packaged products efficiently for outbound shipments to meet daily targets.
- Inspected items for quality assurance before sealing packages for distribution.
- Maintained clean and organized work areas to promote safety and efficiency.
- Followed safety guidelines consistently to minimize workplace hazards and risks.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Assembled cartons, crates, and containers to prepare for shipping.
PACKAGE HANDLER
FedEx
Melbourne
03.2022 - 03.2023
- Adheres to all warehouse safety guidelines
- Reports any issues to the warehouse manager
- Loads and unloads packages at the warehouse
- Makes sure all packages are properly packed and loaded
- Follow verbal instructions from the warehouse manager
- Maintain clean work environment.
ICQA
Amazon
Orlando
10.2021 - 02.2022
- Calibrate Cannon Printers
- Work closely with Cannon operators to fix printers that did not pass Quality checks
- Audit coworkers to assure they are working Safely
- Send audits to management at the end of each shift
- Maintain clean work environment
- Work with maintenance when printers, trimmers or vareo machines break down.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with team members in developing effective strategies for improving product quality.
WAREHOUSE ASSOCIATE
Amazon
Clearwater
03.2021 - 10.2021
- Stow packages in designated totes utilizing handheld scanner
- Picker - pick routes for Amazon drivers
- Maintain high productivity rate to help reach daily goals
- Organize warehouse space
- Receive and unload packages from trucks.
- Develop engaging content strategies, boosting audience engagement by over 40%
- Craft multimedia content, enhancing brand visibility across social platforms
- Collaborate with clients to tailor content, fostering strong brand relationships
Package Handler
Fedex
Savannah
05.2020 - 02.2021
- Loaded packages onto delivery trucks efficiently and safely.
- Followed safety protocols to maintain a secure work environment.
- Collaborated with team members to meet daily shipping goals.
- Assisted in loading delivery trucks with prepared packages.
CAPTIONING ASSISTANT
Hamilton Relay
Columbus
11.2019 - 03.2020
- Responsible for providing quick and accurate captions for telephone conversations of captioned telephone clients
- Type 50 + words per minute with 97 % accuracy
- Utilize voice recognition applications to perform captioning assistance at a fast rate
- Relay services to individuals who are deaf, hard of hearing or having difficulty speaking
- Calls are relayed verbatim requiring excellent communication skills including clearly speaking, reading and listening.
DISPATCHER
Guard Hawaii
Honolulu
05.2018 - 09.2019
- Answer all incoming calls and questions from guards, clients, and management
- Maintain Security guards and road supervisors' schedules
- Dispatch road supervisors to stand post or check on non-responsive guards
- Conduct radio checks to guards every hour assuring they are awake, on post, and working
- Call and report any emergencies to clients
- Respond to inbound emails from clients or management
- Type a pass-down using Microsoft word to pass along shift information to relieving dispatcher and management
- Data entry radio checks for each site using Microsoft excel.
Education
CERTIFICATE - Sterile Processing
Herzing University
HIGH SCHOOL DIPLOMA -
Wallace Rider Farrington High School
Honolulu, HISkills
- Conflict Resolution
- Stockroom Procedures
- Material Handling
- Customer Engagement
- Merchandise Handling
- Safety Compliance
- Problem Solving
- Data Entry
- Quality control
- Time management
Additional Information - Highlights Of Qualifications
- Strong customer service background
- Ethics and professionalism
- Critical thinking and sound judgement
Timeline
Customer Service Representative
Cloud9
03.2025 - 06.2025
Materials Handler
John Manville
01.2025 - 03.2025
Content Creator
TikTok
01.2024 - Current
PACKAGE HANDLER
FedEx
03.2022 - 03.2023
ICQA
Amazon
10.2021 - 02.2022
WAREHOUSE ASSOCIATE
Amazon
03.2021 - 10.2021
Package Handler
Fedex
05.2020 - 02.2021
CAPTIONING ASSISTANT
Hamilton Relay
11.2019 - 03.2020
DISPATCHER
Guard Hawaii
05.2018 - 09.2019
CERTIFICATE - Sterile Processing
Herzing University
HIGH SCHOOL DIPLOMA -
Wallace Rider Farrington High School