Tiera Tapfumaneyi
Claims Adjuster
Dallas,TX
Summary
Over 8 years of customer service experience and I am proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Account Manger Specialist
Comcast Business
02.2020 - Current
- Conducted regular loyalty program performance evaluations, identifying areas for improvement and optimization.
- Established strong relationships with key clients through consistent follow-ups and personalized attention.
- Resolved escalated issues promptly and effectively, maintaining high levels of trust among valued customers.
- Streamlined communication with customers through various channels, increasing responsiveness and positive feedback rates.
- Analyzed customer behavior patterns to create tailored offers, enhancing satisfaction
- Collaborated with cross-functional teams to strategize ways of improving overall customer experience.
Customer Loyalty Representative
Dish Network Retailer
06.2018 - 01.2020
- Streamlined communication with clients, ensuring timely responses to enhance overall satisfaction.
- Enhanced customer loyalty through personalized service and proactive follow-ups on inquiries.
- Identified opportunities for upselling relevant products or services, increasing sales revenue.
- Boosted customer satisfaction by effectively addressing concerns and providing prompt resolutions.
Claims Analyst
Chipotle
07.2018 - 05.2019
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Maintained compliance with industry regulations and company policies while managing sensitive client information and claims records.
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Reduced claims processing time by implementing efficient analytical techniques and strategies.
Senior Account Specialist
Zillow Group
06.2017 - 06.2018
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Streamlined account management processes for increased efficiency and productivity.
- Maximized revenue growth through strategic upselling and cross-selling initiatives.
Benefit Administrator
Business Solver
08.2016 - 02.2017
- Maintained strict confidentiality when handling sensitive personal information related to employees'' benefits and medical records.
- Ensured compliance with federal and state regulations by staying updated on changes and adjusting benefits accordingly.
- Conducted annual benefits audits to identify discrepancies and ensure accurate record-keeping, maintaining an organized system for easy access.
- Improved employee understanding of benefit offerings through clear communication, informative presentations, and one-on-one consultations.
- Assisted with benefits-related legal compliance, such as ACA reporting and annual Form 5500 filings, ensuring timely submissions to avoid penalties.
- Supported employees during leave of absence requests by guiding them through necessary paperwork and coordinating required communications between departments.
- Resolved employee concerns regarding benefits quickly and efficiently, improving overall satisfaction with the program.
- Reviewed benefits paperwork for accuracy and completeness.
- Directed and controlled 401K, medical, dental, and vision benefit packages.
- Located providers for employee medical, dental and life.
Case Manager
DIRECTV
03.2009 - 07.2016
- Resolved escalated issues promptly and effectively, maintaining high levels of trust among valued customers.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Streamlined communication with customers through various channels, increasing responsiveness and positive feedback rates.
- Analyzed customer behavior patterns to create tailored offers, enhancing satisfaction rates.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Collaborated with cross-functional teams to strategize ways of improving overall customer experience.
- Adhered to appropriate legal scripting when required.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Tracked key performance indicators to measure success of campaigns.
Education
Bachelor Of Administration - Marketing Research
Colorado Technical University
Colorado Springs, COMasters In Management - Management
Colorado Technical University
Colorado Springs, CO12.2015
Skills
- Customer retention strategies
- Outstanding interpersonal skills
- Negotiation
- Excellent communication skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Adaptability and flexibility
Certification
- Licensed Claim Adjuster -TX- License # 3319227
- Xactimate Certified
Timeline
Senior Account Manger Specialist
Comcast Business
02.2020 - Current
Claims Analyst
Chipotle
07.2018 - 05.2019
Customer Loyalty Representative
Dish Network Retailer
06.2018 - 01.2020
Senior Account Specialist
Zillow Group
06.2017 - 06.2018
Benefit Administrator
Business Solver
08.2016 - 02.2017
Case Manager
DIRECTV
03.2009 - 07.2016
Bachelor Of Administration - Marketing Research
Colorado Technical University
Masters In Management - Management
Colorado Technical University
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