Summary
Overview
Work History
Skills
Certification
SAFE SERVE CERFIED EXPIRES 2029
Timeline
Generic

TIERA THOMAS

Baton Rouge,LA

Summary

Dynamic and results-driven professional with extensive experience at Popeyes, excelling in inventory management and customer service. Proven track record in training staff and enhancing team performance, leading to improved customer satisfaction. Adept at conflict resolution and cash management, consistently achieving operational efficiency and fostering a positive work environment.

Results-driven management professional prepared to lead shifts with focus on operational efficiency and team morale. Known for improving workflow processes and resolving conflicts to maintain productive work environment. Values collaboration and adaptability, consistently ensuring dependable team performance and goal achievement.

Experienced with shift management, team leadership, and operational oversight. Utilizes problem-solving skills to address daily challenges and enhance workflow efficiency. Track record of fostering collaborative team environment and maintaining high standards of performance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Shift Lead Manager

POPEYES
06.2024 - 03.2025
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Janitor

CLEAN FORCE
09.2023 - 02.2024
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
  • Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
  • Kept building spaces premises clean inside and outside.
  • Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
  • Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.

CASHIER

KANGROO EXPRESS
10.2022 - 03.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

CASHIER

FAMILY DOLLAR
05.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

STORE MANGER

POPEYES
05.2020 - 02.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

JACK IN THE BOX
09.2019 - 07.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Store Manager

Popeyes Chicken
11.2013 - 09.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

SHIFT MANGER

Popeyes® Louisana Kitchen
09.2008 - 11.2013
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

CASHIER

POPEYES
05.2008 - 09.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Skills

  • Inventory management
  • Employee training
  • Customer service
  • Cash management
  • Team building
  • Staff supervision
  • Sales analysis
  • Visual merchandising
  • Conflict resolution

Certification

  • Supply Chain Logistics Certification – Council of Supply Chain Management Professionals.
  • Hazard Analysis Critical Control Point (HACCP) Certification – International HACCP Alliance.
  • Lean Certification - Lean Certification Alliance.
  • Food Safety Modernization Act Certification – Food and Drug Administration, or accredited third parties.
  • Certified Production Technician (CPT) - Manufacturing Skill Standards Council (MSSC).
  • Certified Supervisor (CS) - Institute of Certified Professional Managers (ICPM).

SAFE SERVE CERFIED EXPIRES 2029

I AM CERIFIED IN FOOD SAFETY IN THE STATE OF LOUISIANA 

Timeline

Shift Lead Manager

POPEYES
06.2024 - 03.2025

Janitor

CLEAN FORCE
09.2023 - 02.2024

CASHIER

KANGROO EXPRESS
10.2022 - 03.2023

CASHIER

FAMILY DOLLAR
05.2021 - 08.2021

STORE MANGER

POPEYES
05.2020 - 02.2021

Assistant Store Manager

JACK IN THE BOX
09.2019 - 07.2020

Assistant Store Manager

Popeyes Chicken
11.2013 - 09.2019

SHIFT MANGER

Popeyes® Louisana Kitchen
09.2008 - 11.2013

CASHIER

POPEYES
05.2008 - 09.2008

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TIERA THOMAS