Tiera Vann
Dallas,Texas
Summary
Implementation professional with solid background in managing end-to-end project rollouts and ensuring seamless transitions for clients. Known for collaborative approach and consistently delivering results. Skilled in strategic planning, team coordination, and adapting to dynamic project requirements.
I am experienced in SaaS implementation, customer service, and project management, with strong expertise in budgeting and finance. Proven leadership and teamwork abilities complemented by effective time management, problem-solving skills, and training-development experience.
Overview
11
11
years of professional experience
Work History
Sr. Implementation Manager - Mid-Market/Enterprise
Shopmonkey
01.2022 - Current
- Manage end-to-end project planning, execution, and training for enterprise and multi-location auto shops, ensuring alignment with rollout timelines
- Build strong relationships with stakeholders, coordinate across internal teams, and communicate with clients to understand needs, demonstrate product value, and ensure satisfaction
- Develop system workarounds to meet client requirements and refer upsell opportunities to sales during onboarding to maximize revenue
- Monitor client performance, resolve issues proactively, and drive retention by partnering with product and customer success teams
- Improve customer experience through process enhancements, transparent documentation, and up-to-date knowledge of products, services, and industry trends
Implementation Consultant
RealPage
07.2019 - 05.2021
- Deliver proactive project planning, management, and training while aligning with client needs and communicating product value
- Collaborate across teams to coordinate customer requirements, ensure satisfaction, and address performance issues promptly
- Enhance customer experience through process improvements, transparent documentation, and up-to-date product and industry knowledge
- Drive renewals and identify upsell opportunities to protect and grow revenue
- Maintain updated knowledge of products, services, and industry trends while maintaining clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
Co-Managing Director
Handprints Academy
02.2018 - 07.2019
- Oversee administrative functions to support efficient daily operations and compliance with policies and regulations
- Assist in budgeting, expense tracking, and reporting to leadership
- Coordinate organizational activities, including staffing, fundraising, and strategic partnerships
- Monitor progress toward organizational goals and report outcomes to ownership
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
Property Manager
Atlantic Housing | Level Office
03.2014 - 01.2018
- Oversee property operations, budgeting, leasing strategy, and financial performance to ensure strong NOI and 100% occupancy
- Manage staff recruitment, training, vendor contracts, and day-to-day facility upkeep
- Lead financial reporting, accounting, and operational documentation for executive leadership
- Conduct market analysis, tenant relations, and rent collection while maintaining high standards of customer service
- Represent the business professionally, upholding integrity and strong stakeholder relationships
Education
Bachelor of Science - Education
University of North Texas
Denton, Texas12.2013
Licensed Realtor -
Champion School of Real Estate
Dallas, TexasSkills
- Software implementation
- Project scheduling
- Scope management
- CRM implementation
- Cross-functional team leadership
- Innovation management
- Data migration
- Problem-solving
- Organizational skills
- Project leadership
- Strategic planning
- Adaptability
- Project management
- Project planning
- Performance metrics
- Software development
Timeline
Sr. Implementation Manager - Mid-Market/Enterprise
Shopmonkey
01.2022 - Current
Implementation Consultant
RealPage
07.2019 - 05.2021
Co-Managing Director
Handprints Academy
02.2018 - 07.2019
Property Manager
Atlantic Housing | Level Office
03.2014 - 01.2018
Bachelor of Science - Education
University of North Texas
Licensed Realtor -
Champion School of Real Estate
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