Tiera Williams
Richardson,TX
Summary
Focused and skilled Telephone Sales Representative bringing expertise in cold and warm calling, as well as inbound lead cultivation. Meet targets consistently by tenaciously pushing past customers' skepticism with informative, conversational style. High-energy effective at handling high-pressure sales calls with expert communication skills. Persuasive in approaching each caller to overcome objections and lock in consistent sales. Work well with scripted conversations to push products or solicit contributions.
Overview
6
6
years of professional experience
Work History
Telephone Sales Representative
Immediate Resource
01.2023 - 05.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Increased sales revenue by consistently meeting and exceeding daily, weekly, and monthly targets.
- Delivered exceptional service with a professional demeanor, building long-lasting relationships with clients.
- Maintained detailed records of customer interactions to ensure accurate order processing and follow-up communication.
- Boosted customer satisfaction by addressing inquiries and resolving issues promptly.
Front Office Manager
In His Hands Transport Service
03.2020 - 12.2022
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Implemented staff training programs, improving employee performance and team cohesion.
Customer Service Representative
United Healthcare Group
02.2018 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Arts - Pharmacy Tech
Walgreens Univerity
Dallas, TX04.2020
High School Diploma -
Berkner High School
Richardson, TX06.2011
Skills
- Goal-Oriented
- Objection handling
- Sales Strategies
- Building rapport
- Customer Service
- Attention to Detail
- Inbound and outbound calls
- Relationship Building
- Outbound Calling
Timeline
Telephone Sales Representative
Immediate Resource
01.2023 - 05.2024
Front Office Manager
In His Hands Transport Service
03.2020 - 12.2022
Customer Service Representative
United Healthcare Group
02.2018 - 03.2020
Associate of Arts - Pharmacy Tech
Walgreens Univerity
High School Diploma -
Berkner High School
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