Tiera Winston

- Oversee daily office operations, ensuring smooth workflow and customer satisfaction.

- Manage client appointments, invoices, and administrative tasks.

- Conduct professional photography sessions for individuals and events.

- Edit and enhance photos to meet client expectations.

- Maintain studio equipment and manage inventory.

Handle customer inquiries via phone, email, and chat, providing prompt and effective solutions.

- Resolve customer concerns professionally, ensuring satisfaction and retention.

- De-escalate conflicts and escalate issues when necessary.

- Assist customers with payment processing and troubleshooting.

- Maintain detailed records of customer interactions for auditing and reporting.

- Provide feedback to improve service quality and efficiency.

• Ensured accurate record-keeping of all calls received, facilitating improved data analysis for future improvements in service quality.
• Assisted management in streamlining communication processes within hotel departments, resulting in increased efficiency.
• Adapted quickly to changes in hotel procedures or technology, ensuring minimal disruption to service delivery for guests and colleagues alike.
• Participated in regular performance evaluations and feedback sessions, contributing to ongoing professional development and growth.