Summary
Overview
Work History
Education
Skills
Timeline
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Tieraney Jones

Highspire,PA

Summary

Dynamic professional with a proven track record in customer service and business management, notably at IHOP. Skilled in problem-solving and teamwork, I excel in fast-paced environments, ensuring client satisfaction and operational efficiency. My expertise in capital allocation and investment management complements my dedication to building long-term relationships and achieving business growth.

Overview

10
10
years of professional experience

Work History

Private Investor

Self-employeed
03.2024 - Current

• Manage and oversee diversified investment accounts with guidance from a licensed trading professional

• Focus on long-term wealth building and portfolio growth through disciplined capital allocation

Hairstylist

Self-employeed
06.2020 - 08.2021
  • Provided professional hair braiding and styling services for diverse clients, specializing in protective styles such as knotless braids, box braids, twists, and cornrows.
  • Managed all aspects of business operations including scheduling, marketing, pricing, client retention, and inventory management.
  • Managed product inventory, vendor relationships, and expense tracking to ensure profitability and business growth.
  • Delivered exceptional customer service, building long-term client relationships through professionalism, reliability, and quality work.
  • Promoted business through social media, word-of-mouth marketing, and online booking platforms.
  • Created a positive, relaxing environment to enhance the client experience while maintaining efficiency in appointment scheduling.
  • Maintained a clean and hygienic workspace, following sanitation standards and state regulations.
  • Consulted with clients to assess hair health, recommend styles, and educate on proper maintenance and aftercare.

Server

Friendlys Family Resturant
06.2019 - 08.2019
  • Provided exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Collaborated with kitchen staff to deliver timely and accurate food orders.
  • Maintained cleanliness and organization of dining area, enhancing overall guest experience.
  • Processed transactions efficiently using point-of-sale system, minimizing wait times for customers.

Cashier

Gabriel Brothers
10.2018 - 05.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and returns, ensuring satisfaction.
  • Maintained accurate cash drawer balances throughout shifts.
  • Collaborated with team members to restock merchandise and maintain store appearance.

Games Associate

Hersheypark Entertainment
05.2017 - 11.2018
  • Assisted guests with inquiries, providing exceptional customer service to enhance overall experience.
  • Operated various games and attractions, ensuring adherence to safety protocols and operational guidelines.
  • Collaborated with team members to maintain cleanliness and organization in game areas for optimal guest interaction.
  • Monitored game operations, promptly addressing issues to minimize downtime and maintain guest engagement.

Server

IHOP
10.2017 - 10.2018
  • Assisted in training new staff on restaurant policies and service standards.
  • Addressed customer inquiries and resolved issues promptly, fostering positive dining environment.
  • Executed daily opening and closing procedures, ensuring compliance with health regulations.
  • Managed inventory levels by monitoring supplies and coordinating reorders as needed.

Team Member

McDonald’s
03.2016 - 12.2016
  • Provided fast, friendly, and accurate service to customers in a high-volume environment.
  • Operated the cash register, processed payments, and handled transactions with accuracy and efficiency.
  • Took customer orders in person and through the drive-thru, ensuring clear communication and correct order entry.
  • Assembled and bagged food orders while maintaining speed and quality standards.
  • Assisted with drive-thru operations, delivering orders and maintaining smooth workflow during peak hours.
  • Maintained cleanliness and organization of the front counter, drive-thru, and dining area.
  • Worked collaboratively with team members to meet customer satisfaction goals and uphold company service standards.

Education

High School Diploma - Cosmetology

Dauphin County Technical School
Harrisburg, PA
06.2020

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Fast, efficient, and detail-oriented worker
    Quick learner with strong focus and reliability
    Works well under pressure and completes tasks with accuracy
    Dependable, hardworking, and goal-driven
  • Flexible and adaptable
  • Dependable and responsible
  • Abilities
  • Multitasking
  • Excellent communication
  • Active listening
  • Attention to detail
  • Organizational skills

Timeline

Private Investor

Self-employeed
03.2024 - Current

Hairstylist

Self-employeed
06.2020 - 08.2021

Server

Friendlys Family Resturant
06.2019 - 08.2019

Cashier

Gabriel Brothers
10.2018 - 05.2019

Server

IHOP
10.2017 - 10.2018

Games Associate

Hersheypark Entertainment
05.2017 - 11.2018

Team Member

McDonald’s
03.2016 - 12.2016

High School Diploma - Cosmetology

Dauphin County Technical School
Tieraney Jones