Tierney Austin
Jacksonville,FL
Summary
Dynamic and results-driven professional with proven leadership experience in financial services. Skilled in team management, performance coaching, and strategic problem-solving. Adept at building strong member relationships, driving operational excellence, and fostering staff development for succession planning. Seeking opportunities to advance in leadership roles within the banking industry.
Overview
6
6
years of professional experience
Work History
Assistant Branch Manager
Vystar
01.2022 - Current
- Develop staff for succession planning within the branch network and other lines of business.
- Train, encourage, enable, and coach employees to embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships.
- Problem-Solving: Analyze customer issues and implement effective solutions to resolve problems quickly and efficiently.
- Performance Management: Monitor team performance, set goals, and provide regular feedback and coaching.
- Managed a team of 5-8 employees, ensuring operational efficiency and high member satisfaction.
- Delivered customer service over the phone and in person, resolving inquiries and providing financial solutions.
- Handled account transactions, loan processing, and account services for personal and business clients.
Billing Specialist
Florida Blue
01.2021 - 01.2022
- Managed day-to-day operations for manufacturer invoicing and resolved billing issues.
- Prepared and submitted billing data and medical claims to insurance companies.
- Ensured accuracy of patient medical information and maintained Medicare bad-debt cost reports.
- Secured outstanding balance payments and documented amounts due for medical procedures and services.
Service Leader (Team Lead)
City Year
08.2019 - 08.2021
- Served as Team Lead, reporting directly to the Program Manager and overseeing a team of 6 employees.
- Coached team members on leadership skills and professional development to enhance performance and collaboration.
- Problem-solved operational challenges and managed relationships between City Year, partner schools, and community organizations.
- Delivered targeted mentoring and academic support to students, improving attendance and social-emotional growth.
- Designed and implemented lesson plans, service projects, and team resources to support educational outcomes.
- Utilized data analysis tools to monitor student progress and inform intervention strategies.
Education
Associate - Business Administration
Florida State College at Jacksonville
Jacksonville, FL05.2024
Skills
- Portfolio Management
- Investment Strategy
- Loan Processing
- Financial Analysis
- Risk Assessment
- Leadership
- Relationship Management
- Problem-Solving
- Adaptability
Timeline
Assistant Branch Manager
Vystar
01.2022 - Current
Billing Specialist
Florida Blue
01.2021 - 01.2022
Service Leader (Team Lead)
City Year
08.2019 - 08.2021
Associate - Business Administration
Florida State College at Jacksonville