Tierney Bisaillon
GA
Summary
Organized and efficient professional specialized in administrative support, known for high productivity and task completion, possessing excellent clerical and team support abilities. Skilled in scheduling appointments, meetings and organizing office operations. Committed to satisfying customer needs and meeting office demands. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and team cohesion.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Care Specialist
Fyzical Therapy & Balance Centers
, GA
11.2024 - Current
- Greet and check in patients, ensuring a positive first impression, and providing exceptional customer service.
- Schedule appointments and maintain calendars for multiple staff members, optimizing time management.
- Provide administrative support by preparing documents and reports, organizing files, and handling correspondence, as requested by management.
- Verifying insurance information with patients, reviewing the benefits, and obtaining necessary authorizations in accordance with the insurance guidelines.
- Handle confidential information with utmost discretion, while maintaining strict confidentiality protocols.
Office Coordinator
BenchMark Physical Therapy
, GA
02.2024 - 11.2024
- Maintained day-to-day operational and administrative procedures of the clinic to ensure effectiveness and efficiency in office functions.
- Prepared, maintained, and organized daily reports, files, records, and other documentation for review by upper management.
- Managed and distributed incoming and outgoing documents, both paper and electronic, by creating a systematic filing system.
- Assisted in the growth of the clinic by consistently achieving weekly and monthly metrics in productivity, profit margin, and performance.
- Greeted patients, providing exceptional customer service as the first point of contact, answered phone calls, and directed inquiries.
Patient Care Coordinator
Chatham Oral & Maxillofacial Surgery
, GA
12.2022 - 11.2023
- Coordinated daily operations of the front desk and provided administrative support for patient care staff.
- Greeted and checked patients in and out for their appointments, providing exceptional customer service.
- Ensured all documentation and records were verified to avoid critical errors, ensuring and maintaining accurate information using electronic medical record systems.
- Verified insurance coverage and collected payments from patients for appointments, such as consultations and surgical procedures.
- Answered phones, assisted patients with various issues, and scheduled patients for their appointments.
Patient Care Coordinator
Saratoga County Oral & Maxillofacial Surgery Associates
, NY
06.2022 - 11.2022
- Processed patient intake information and updated medical records prior to treatment, maintaining accurate information of all patient care activities.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Educated patients on the medical procedures and treatment plans by assisting them in understanding their healthcare options.
- Scheduled evaluations and procedures for patients.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Key Holder
Bath & Body Works
, NY
05.2021 - 07.2022
- Operated as the Manager on Duty to ensure the store functioned effectively and efficiently, handling documentation, reports, and assisting with customer issues, resolving complaints.
- Supervised and trained new employees by providing direction on tasks, store protocols, and expectations regarding customer service standards, to promote professional skill development.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Education
B.S. - Biology
University at Albany, SUNY
Albany, NYSkills
- Communication
- Organization
- Time Management
- Problem Solving
- Adaptability
- Multitasking
- Attention to Detail
- Customer Service
Certification
- BLS Certification
- CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
References
References available upon request.
Timeline
Client Care Specialist
Fyzical Therapy & Balance Centers
11.2024 - Current
Office Coordinator
BenchMark Physical Therapy
02.2024 - 11.2024
Patient Care Coordinator
Chatham Oral & Maxillofacial Surgery
12.2022 - 11.2023
Patient Care Coordinator
Saratoga County Oral & Maxillofacial Surgery Associates
06.2022 - 11.2022
Key Holder
Bath & Body Works
05.2021 - 07.2022
B.S. - Biology
University at Albany, SUNY