Tierney Hysell
San Diego,CA
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Proficient when troubleshooting problems and building successful solutions. Excellent communicator with experience in technology, human relations, and maintenance.
Overview
4
4
years of professional experience
Work History
Dispute Resolution Specialist
Enhanced Recovery Company
Waycross, GA
08.2015 - 04.2017
- Spearheaded dispute resolution efforts for multiple multi-million dollar companies in fast-paced call center environment requiring minimum of 20 cases per day.
- Mediated and resolved customer disputes with high level of professionalism and empathy, maintaining customer satisfaction and brand loyalty
- Analyzed complex issues and formulated innovative solutions, achieving significant reduction in escalated complaints.
- Collaborated cross-functionally with various departments to streamline dispute resolution processes and improve overall efficiency.
Data Entry Specialist
Walker Jones New and Used Car Dealership
Waycross, GA
06.2015 - 08.2015
- Utilized various software and databases to update and organize information effectively, optimizing data management procedures.
- Maintained confidentiality and upheld dealership policies while handling sensitive customer information.
- Entered and managed extensive vehicle details, customer records, and maintenance history data with utmost accuracy and attention to detail, at minimum of 50 records per day.
New Car Sales Representative
Walker Jones New and Used Car Dealership
Waycross, GA
04.2015 - 06.2015
- Cultivated strong client base by proactively initiating and nurturing relationships with potential buyers, resulting in consistent achievement of monthly sales targets.
- Appraised vehicles based on maintenance history and cosmetic features for repair and resale purposes.
- Acquired approximately $475,000, in revenue from available stock and non custom ordered product.
- Produced additional approx. $25,000 in revenue, by Negotiating custom additions to available inventory through in-house body shop.
Bradley Armored Fighting Vehicle Maintainer
United States Army
Fort Hood, TX
07.2013 - 01.2015
- Diagnosed and resolved mechanical issues promptly to minimize downtime during critical missions.
- Conducted regular inspections and preventive maintenance to uphold vehicle performance and safety standards.
- Collaborated with higher- level maintenance units to coordinate complex repairs and replacements
- Optimizing vehicle fleet functionality
- Developed blueprint and electrical diagram reading proficiency.
- Oversaw maintenance of ~$20 Million worth of defense assets for United States Military
Education
Certificate - Medical Office Administration
Martinsburg College
Martinsburg, WV04.2018
High School Diploma -
Ware County High School
Waycross, GA05.2013
Skills
- Data acquisition
- Word processing
- Error detection
- Office administration
- Medical terminology
- Data Entry
- Organization and Time Management
- Telephone etiquette
- Problem-Solving
- Operations support
Timeline
Dispute Resolution Specialist
Enhanced Recovery Company
08.2015 - 04.2017
Data Entry Specialist
Walker Jones New and Used Car Dealership
06.2015 - 08.2015
New Car Sales Representative
Walker Jones New and Used Car Dealership
04.2015 - 06.2015
Bradley Armored Fighting Vehicle Maintainer
United States Army
07.2013 - 01.2015
Certificate - Medical Office Administration
Martinsburg College
High School Diploma -
Ware County High School
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