TIERNEY LARAMORE
Omro
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional patient services. Highly organized and hardworking with excellent planning and program management skills.
Overview
10
10
years of professional experience
Work History
Multi Site Front Office Manager
PT Solutions
07.2023 - Current
- Coached and managed front office teams in 9 outpatient rehab clinics.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Increased employee engagement through effective communication strategies that fostered transparency, collaboration, and teamwork among staff members.
- Collaborated with providers and addressed opportunities for improvement to enhance patient satisfaction, and surpass key performance indicators.
- Managed budgets and financials, ensuring fiscal responsibility and optimal use of resources within the department.
Industrial Director
Nova Medical Centers
03.2023 - 04.2023
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Created strategies to develop and expand sales of services to existing customers.
- Documented customer interactions using CRM to capture data in processing system.
Practice Manager
First Impressions Pediatric Dentistry
07.2021 - 03.2023
- Oversaw operations of 2 office locations, and provided support to entire staff which helped improve process flow, boosted productivity and heightened engagement of team members.
- Worked with the leadership team to update all SOP's, policies and procedures for front office, back office, and clinical staff.
- Work with, and establish relationships with all dentists at several locations.
- Developed close working relationships with front office, back office, and clinical staff by managing performance, and operational oversight.
- Worked as and with HR to conduct performance evaluations, interviews, promotions, hire and onboard new employees, corrective actions, and terminations.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Assisted in making banking deposits, organizing receipts, initiating payment requests, and collaborating with the accounting department to make sure both locations were balanced.
Finance Management Technician
United States Army Reservist
05.2014 - 05.2022
- Deployed on a finance mission to Kuwait, Qatar, & Iraq from September 2018 - July 2019.
- Develop & provide staff training.
- Tracked system for payments on facilities, projects and contracts.
- Complied with established internal controls and policies.
- Checked, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
Operations Supervisor
Belville & Associates Chiropractic Clinic
09.2019 - 07.2021
- Facilitate and implement quality improvement initiatives.
- Scheduled front office and clinical staff weekly and presented on relevant topics.
- Analyze clinical process and outcome data to determine the effectiveness of project implementation.
- Optimize efficiencies by managing both the front office and clinical team.
- Use multiple EMR platforms during patient services.
- Coordinate quarterly core measure reviews and communication with technicians to implement performance improvement at the point of care.
- Provide support, leadership, and accountability to initiative to improve patient care.
- Hire, train, and mentor staff members to adhere to legal and clinic standards.
Quality Improvement Project Intern
Aurora Medical Center
01.2021 - 05.2021
- Organized all 700 policies and procedures for Aurora Medical Center -Oshkosh by implementing the Six Sigma Method.
- Maintained relevant information to keep quality of patient care up to standard.
- Collaborated weekly with relevant team members to ensure accuracy of policies and procedures.
- Utilized Microsoft Excel to organize all policies and procedures, and sort them accordingly.
Education
Master of Science - Healthcare Administration
University of Wisconsin -La Crosse
La Crosse, WI05.2020
Bachelor of Science - Kinesiology
University of Oshkosh
Oshkosh, WI05.2017
Skills
- Budget Oversight
- Clinical and Administrative Staff Management
- Employee Operations
- Policy and Procedure Development
- Coaching and Mentoring
- Electronic Health Records
- Regulatory Compliance
Timeline
Multi Site Front Office Manager
PT Solutions
07.2023 - Current
Industrial Director
Nova Medical Centers
03.2023 - 04.2023
Practice Manager
First Impressions Pediatric Dentistry
07.2021 - 03.2023
Quality Improvement Project Intern
Aurora Medical Center
01.2021 - 05.2021
Operations Supervisor
Belville & Associates Chiropractic Clinic
09.2019 - 07.2021
Finance Management Technician
United States Army Reservist
05.2014 - 05.2022
Master of Science - Healthcare Administration
University of Wisconsin -La Crosse
Bachelor of Science - Kinesiology
University of Oshkosh
Similar Profiles
Ray Buckner, Jr.Ray Buckner, Jr.
Physical Therapist Assistant at PT SolutionsPhysical Therapist Assistant at PT Solutions
Taelin SheltonTaelin Shelton
Physical Therapy Aide at PT SolutionsPhysical Therapy Aide at PT Solutions
Maria BorylaMaria Boryla
Patient Coordinator at PT SolutionsPatient Coordinator at PT Solutions