Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tierney McDermott

Clearwater,FL

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

8
8
years of professional experience

Work History

Online Sales Representative/Retail Sales Associate

Emerald City Comics
06.2024 - 07.2025
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
  • Trained new hires on company policies along with selling techniques specific to our products, ensuring consistent sales team performance.
  • Generated detailed sales reports to track performance metrics over time, informing future strategy adjustments as necessary.
  • Streamlined the order fulfillment process, reducing overall shipping times while maintaining accuracy levels.
  • Regularly updated product inventory, ensuring availability of best-selling items for prompt customer delivery.
  • Monitored online reviews closely to address any negative feedback promptly while also capitalizing on positive testimonials.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Greeted customers and provided outstanding customer service.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.

Sales Associate Specialist

Whetstone Chocolates
04.2024 - 06.2024
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
  • Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Sales Associate

Aunt Matilda's Steampunk Trunk
12.2023 - 04.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Collaborated with team members to achieve monthly sales targets.

Seasonal Worker

Five Below
10.2023 - 12.2023
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak holiday seasons.
  • Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.

Team Member

Smoothie King
02.2023 - 11.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Assisted with inventory counts and stocking of merchandise.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted customers in selecting merchandise best suited to needs.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.

Team Member

Smoothie King
04.2022 - 01.2023
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Worked different stations and stores to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Monitored and verified merchandise for proper prices and labels.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Increased sales through effective product placements and persuasive communication skills.
  • Ensured compliance with health and safety regulations, conducting regular checks and staff training.
  • Coordinated with suppliers to ensure timely delivery of products and resolve any discrepancies.

Retail Sales Associate

OCC Road House & Museum
03.2022 - 06.2022
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
  • Coordinated with stock team to expedite restocking of high-demand items.

Retail Sales Associate

Surf Style Retail Management Inc.
12.2020 - 01.2022
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Greeted customers and provided outstanding customer service.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Participated in periodic inventory counts to maintain accurate stock levels.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Server/Bartender

Waypoint6 Tavern and Geekery
09.2017 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Education

GED -

Pinellas Technical College
Largo, FL
07-2016

Skills

  • Goal-oriented mindset
  • Online marketing
  • Social media proficiency
  • Inventory monitoring
  • Sales strategies
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Shipment coordination

Timeline

Online Sales Representative/Retail Sales Associate

Emerald City Comics
06.2024 - 07.2025

Sales Associate Specialist

Whetstone Chocolates
04.2024 - 06.2024

Sales Associate

Aunt Matilda's Steampunk Trunk
12.2023 - 04.2024

Seasonal Worker

Five Below
10.2023 - 12.2023

Team Member

Smoothie King
02.2023 - 11.2023

Team Member

Smoothie King
04.2022 - 01.2023

Retail Sales Associate

OCC Road House & Museum
03.2022 - 06.2022

Retail Sales Associate

Surf Style Retail Management Inc.
12.2020 - 01.2022

Server/Bartender

Waypoint6 Tavern and Geekery
09.2017 - 03.2020

GED -

Pinellas Technical College

Similar Profiles

CREATE PROFILE