Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Tiernie Roberts

Las Vegas,NV

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Owner

Krafty Kween Customs
02.2020 - Current
  • Customize everyday items, Interact with customers, Assist customers with ordering
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Customer Service Specialist

Support Services Group/ PODS
11.2021 - 09.2022
  • Handled escalated calls calmly, finding resolutions that satisfied both company and customer's needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.

Appointment Setter/ Receptionist

WeMaxTax LLC- Valisa Johnson
12.2019 - 03.2020
  • Set appointments with salespeople and potential customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Answered phone calls and answered questions from potential customers.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Acted as first point of contact and set appointments for prospective clients.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Weapons Specialist/ Supply

United States Army
05.2010 - 10.2016
  • Supervised 15-25 soldiers on convoys, Operated stressful situations frequently and effectively, Encouraged others to succeed
  • Assisted in development of tactical plans incorporating various weapon systems for optimal mission success.
  • Delivered informative presentations at industry conferences showcasing advances in modern weaponry used by our organization.
  • Provided mentorship to junior Weapons Specialists, enhancing their skills through hands-on guidance while fostering professional growth.

Customer Service Agent

Walmart Shared Services Call Center
04.2011 - 06.2013
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.

Education

Business and Office Technology -

University of Southern Mississippi
Hattiesburg, MS
01.2012

High School Diploma -

Kosciusko Senior High School
Kosciusko, MS
05.2008

Skills

  • Customer Relations
  • Verbal and written communication
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Call center experience
  • Computer Proficiency

Personal Information

Title: Customer Service Agent

Timeline

Customer Service Specialist

Support Services Group/ PODS
11.2021 - 09.2022

Owner

Krafty Kween Customs
02.2020 - Current

Appointment Setter/ Receptionist

WeMaxTax LLC- Valisa Johnson
12.2019 - 03.2020

Customer Service Agent

Walmart Shared Services Call Center
04.2011 - 06.2013

Weapons Specialist/ Supply

United States Army
05.2010 - 10.2016

Business and Office Technology -

University of Southern Mississippi

High School Diploma -

Kosciusko Senior High School

Similar Profiles

CREATE PROFILE
Tiernie Roberts