Summary
Overview
Work History
Education
Skills
Timeline
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Tierra McCall

Macomb,MI

Summary

Motivated HR professional with background overseeing HR policies and procedures while supervising department staff. Expert at directing wide-ranging human resources responsibilities by tackling, prioritizing and delegating tasks to staff. Focus on remaining competitive among industry companies by creating desirable culture and programs. Professional with a drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating with excellent interpersonal, coaching and communication skills.

Overview

21
21
years of professional experience

Work History

Executive Underwriter

Rocket Mortgage
10.2011 - 10.2023
  • Successfully managed high volume of appraisal reviews, while maintaining thorough and efficient workflow.
  • Implemented process improvements that increased accuracy and efficiency of appraisal underwriting process.
  • Consistently met or exceeded performance expectations of 95% or higher
  • Assisted in developing training materials for property type verification team
  • Made approval and denial recommendations by determining accurate risk levels.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Collaborated with other professionals to develop innovative underwriting solutions.
  • Determined the property type of each property based on research of by laws, CC&Rs, county records, plat maps and property location.
  • 2 times Cav coins recipient for finding new ways changing and im proving process and outstanding collaboration
  • Conducted comprehensive reviews of property appraisals to assess accuracy and compliance with underwriting guidelines.
  • Analyzed market trends, comparable property sales, and valuation reports to determine property values.
  • Collaborated with appraisers, loan officers, and other stakeholders to gather necessary information for underwriting decisions.

Patient Advocate

Independent Medical Network
01.2011 - 06.2012
  • Entered details into computer systems and managed database of information.
  • Educated patients and families on healthcare options and financial support resources.
  • Responded to patient concerns and questions with compassionate and knowledgeable service.
  • Provided compassionate and integral support to patients by assisting in completing verifications and filing applications for inpatient, outpatient, and emergency room accounts.
  • Ensured strict adherence to HIPAA laws while guiding patients through process of government assistance, helping them secure medical insurance through State of Michigan, and facilitating in-house financial assistance.
  • Applied on behalf of patients to obtain retroactive back pay for periods when clients were unable to secure insurance coverage.
  • Conducted thorough eligibility screenings, meticulously handling submission of all required documents.
  • Initiated follow-up calls with clients and state workers to provide updates and address any necessary documents required for progression of cases.
  • Conducted comprehensive reviews of closures and denials, preparing for potential hearings when necessary.
  • Reviewed aged cases and completed requisite affidavits for insurance claims, ensuring accuracy and compliance with established procedures.
  • Was able to get 95% of clients approved for state insurance.

HR Manager

MCTA
04.2003 - 10.2011
  • Oversaw recruitment and hiring process for over 100 certified teachers, ensuring acquisition of top talent to met company's educational standards.
  • Developed and implemented onboarding programs to facilitate smooth integration of new hires into the tutoring company's culture and policies.
  • Managed employee relations, addressing concerns, and promoting positive and collaborative work environment among certified teachers and support staff.
  • Collaborated with department heads to identify professional development needs and designed training programs.
  • Conducted performance evaluations and provided constructive feedback to teachers and support staff, fostering continuous improvement and professional growth.
  • Implemented and maintained HR policies and procedures, ensuring compliance with state and federal regulations.
  • Spearheaded end-to-end recruitment process, including sourcing, interviewing, and hiring.
  • Conducted exit interviews to gather valuable feedback, identify trends, and improved employee retention strategies.
  • Collaborated with team leaders to assess staffing needs and developed workforce planning strategies to ensure adequate staffing levels.
  • Assisted with FMLA accommodations and leave, ensuring compliance with federal and state regulations when leave manager was not available.
  • Improved employee satisfaction by 90% based on insights gained from exit interviews and subsequent strategic initiatives.

Education

Master of Arts - Organizational Leadership

Umass Global
07.2023

Bachelor of Science - Business Management

University of Phoenix
03.2021

Skills

  • Decision making
  • Process improvement
  • Risk management
  • Cross-functional collaboration
  • Employee Relations
  • Recruitment and staffing
  • Compliance Management
  • Process Improvement
  • Onboarding and Orientation
  • Training and development
  • Conflict resolution
  • Recruitment and staffing

Timeline

Executive Underwriter

Rocket Mortgage
10.2011 - 10.2023

Patient Advocate

Independent Medical Network
01.2011 - 06.2012

HR Manager

MCTA
04.2003 - 10.2011

Master of Arts - Organizational Leadership

Umass Global

Bachelor of Science - Business Management

University of Phoenix

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Tierra McCall