Hi, I’m
Tierra Coney
Atlanta,GA
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
5
years of professional experience
Work History
Sitemetric LLC
Office Manager
12.2024 - 03.2025
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
Willis Towers Watson
Insurance Customer Service Representative
02.2023 - 12.2024
Job overview
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Bohling Security
Office Administrative Assistant
04.2020 - 02.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Education
Atlanta Technical CollegeAtlanta, GA
from Business Management
University Overview
- Achieve Atlanta Scholarship Recipient
Skills
- Customer Support Expertise
- Administrative Oversight
- Effective Organization Skills
- Administrative Support
- Data entry
- Document management
- Smartsheet Project Management
- Office technology
- Inventory management
- Confidentiality maintenance
Timeline
Office Manager
Sitemetric LLC
12.2024 - 03.2025
Insurance Customer Service Representative
Willis Towers Watson
02.2023 - 12.2024
Office Administrative Assistant
Bohling Security
04.2020 - 02.2023
Atlanta Technical College
from Business Management
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