Tierra Adams
Raeford,NC
Summary
Highly knowledgeable registration with wealth of healthcare experience and expertise in problem-solving. Talented in maintaining complex and comprehensive databases covering patient information. Dedicated to proactive monitoring and thorough reporting using top-notch technical abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Professional educator with strong background in developing and implementing engaging curriculum. Adept at fostering collaborative learning environment that encourages student growth and achievement. Skilled in classroom management, lesson planning, and adapting to diverse educational needs. Known for reliability and flexibility, ensuring smooth and effective teaching operations.
Professional data management specialist prepared for this role. Strong background in accurate data entry, database management, and information integrity. Skilled in collaboration, adapting to changing needs, and ensuring reliable results. Known for attention to detail, efficient time management, and strong organizational skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Teacher
Hoke County Schools
03.2022 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child's educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Created positive, achievement-oriented and structured learning environment for students.
- Provided consistent feedback on student work, resulting in increased understanding and improved performance.
Outpatient Registration Clerk
FirstHealth Of The Carolinas- Moore/
12.2015 - 03.2022
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Retrieved medical data for physicians and patients.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
- Collected, organized and entered patient data into medical systems.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Used EPIC to code and categorize health information for analysis and insurance reimbursement purposes.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Improved operations through consistent hard work and dedication.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Recorded costs accurately and explained any additional fees to guests.
- Processed cancellations, changes or special requests promptly.
- Greeted clientele and provided comfortable seating options.
- Explained form wording to patients to help each understand information required.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Delivered clerical support by handling range of routine and special requirements.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Maintained staff directory and company policy handbook for human resources department.
- Greeted guests and visitors and managed daily 50 reservation requests
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system
- Collaborated with cross-functional teams to identify data requirements and ensure proper integration within system.
- Trained team members in best practices for data handling, improving overall productivity and data integrity.
- Negotiated contracts and service-level agreements with suppliers, ensuring best value for organization while maintaining high-quality standards.
- Reviewed source documents and listings to compile resources for identifying and correcting data allocation issues.
- Streamlined data management workflows for increased efficiency and reduced processing time.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Handled challenging situations with professionalism and empathy, resolving patient concerns promptly and efficiently.
- Managed high volumes of patient data accurately by utilizing electronic medical record systems and maintaining keen attention to detail.
- Ensured timely follow-up with patients regarding appointment reminders or outstanding financial obligations, contributing to improved revenue cycle management.
Maintenance Supervisor
Blacktie Realtors
10.2016 - 11.2017
- Monitored employee work tasks while installing, aligning and balancing new equipment for projects.
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
- Provided guidance to management regarding project bids for onsite improvements.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored product quality and communicated necessary improvements to site superintendent.
- Analyzed account information to improve and optimize customer relations.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Supervised 25 employees and scheduled shifts.
Customer Service Representative
Skyes
05.2012 - 03.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Cross-trained and provided back up for customer service managers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Education
Associate of Science -
Miller-Motte College
09.2016
High School Diploma -
Hoke County High School
Raeford, NC05.2012
Skills
- Scheduling
- Insurance Knowledge
- Appointment Setting
- Medical Coding
- Problem-solving
- Filing and data archiving
- Business administration
- 55 WPM typing speed
- Sorting and labeling
- Dependable and Responsible
- Accounting familiarity
- Excellent Communication
- Organization and Time Management
- MS Office
- Classroom management
- Critical thinking
- Lesson planning
- Database management
- Data exports
- Excel proficiency
- HIPAA compliance
- Enrollment management
Certification
- Medical Terminology- FirstU
- Basic Computer Hospital-FirstU
- Customer Service- FirstU
- Certified Notary Public-07/28/2028
- Mental Health First Aid Certification-03/09/2027
- CPR/AED Certification-06/2025
Timeline
Teacher
Hoke County Schools
03.2022 - Current
Maintenance Supervisor
Blacktie Realtors
10.2016 - 11.2017
Outpatient Registration Clerk
FirstHealth Of The Carolinas- Moore/
12.2015 - 03.2022
Customer Service Representative
Skyes
05.2012 - 03.2016
High School Diploma -
Hoke County High School
- Medical Terminology- FirstU
- Basic Computer Hospital-FirstU
- Customer Service- FirstU
- Certified Notary Public-07/28/2028
- Mental Health First Aid Certification-03/09/2027
- CPR/AED Certification-06/2025
Associate of Science -
Miller-Motte College
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