Summary
Overview
Work History
Education
Skills
Timeline
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Tierra Anderson

Detroit,MI

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records.

Overview

9
9
years of professional experience

Work History

Online Table Game Presenter

Evolution Gaming
12.2022 - 09.2023
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Dealt appropriate number of cards to each player and verify placed bets before starting game.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Learned and followed company procedures to maintain consistency and standards.

Warehouse Worker

Amazon
03.2020 - 05.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.

Banking Associate

Zeal Credit Union
04.2017 - 03.2020
  • Opened, closed, and updated accounts for customers.
  • Collaborated with other departments to confirm compliance with banking procedures and regulations.
  • Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
  • Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
  • Educated customers on features and benefits of banking products and services.

Customer Service Representative

Comcast
08.2014 - 02.2017
  • Handled customer inquiries courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

Martin Luther King Jr Senior High School
Detroit, MI
06.2014

Skills

  • Interactive Storytelling
  • Social Media Savvy
  • Creative Problem Solving
  • Attention to Detail
  • Active Listening
  • Data Collection
  • Product Knowledge
  • Inventory Tracking
  • Order Preparation

Timeline

Online Table Game Presenter

Evolution Gaming
12.2022 - 09.2023

Warehouse Worker

Amazon
03.2020 - 05.2021

Banking Associate

Zeal Credit Union
04.2017 - 03.2020

Customer Service Representative

Comcast
08.2014 - 02.2017

High School Diploma -

Martin Luther King Jr Senior High School

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Tierra Anderson