Tierra Anderson
Tyler,TX
Overview
5
5
years of professional experience
Summary
Dynamic and results-driven professional with experience at Crossmark Merchandising, excelling in merchandise planning and customer service. Proven ability to enhance store appearance and maintain optimal stock levels while fostering customer loyalty through effective communication and problem-solving. Reliable and punctual, committed to delivering quality results in fast-paced environments.
Work History
Merchandiser
Cart Merchandiser
08.2022 - Current
- Inspected merchandise to ensure quality standards were met.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
Customer Service Representative
Affordable Health Insurance Services
08.2022 - 04.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Merchandiser
Crossmark Merchandising
07.2020 - 04.2022
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Education
Biology
Tyler Junior College
Troup, TXDiploma - Business
Marshall High School
Marshall, TX05.2010
Skills
- Reliable and punctual
- Friendly and outgoing
- Stock rotation
- Pricing and shelf labeling
- Active listener
- Stock replenishment
- Maintaining stock levels
- Merchandise planning
- Customer service
- Multitasking
- Organizational skills
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Laptop and mobile device use
Timeline
Merchandiser
Cart Merchandiser
08.2022 - Current
Customer Service Representative
Affordable Health Insurance Services
08.2022 - 04.2024
Merchandiser
Crossmark Merchandising
07.2020 - 04.2022
Biology
Tyler Junior College
Diploma - Business
Marshall High School
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