Tierra Boston
Las Vegas
Summary
Experienced with managing high-volume dining environments while ensuring quality service. Utilizes effective communication and leadership to foster cohesive team atmosphere. Track record of enhancing guest experiences and operational efficiency through strategic planning and hands-on management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Server
Cabo Wabo Cantina
08.2020 - Current
- Consistently followed sequence of service, utilizing all proper procedures standardized by management.
- Informed guests of any specials and possess a full understanding of the menu to answer any questions.
- Worked efficiently and within a team environment.
- Cleared empty plates and glasses from tables.
- Managed large parties promptly and efficiently through attentive service and precise order taking.
Server
Wynn
02.2019 - 03.2020
- Approached all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Provided buffet customers with their desired drink orders as well as taking finished plates for them to have more trips to the buffet.
- Set up the cleaned tables with new silverware.
- Restocked cups, mugs, juice glasses, and coffee pots.
- Keep all work areas clean and properly stocked according to the current meal period.
- Heavy work- exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and 20 pounds constantly to lift, carry, push, pull or otherwise move object.
- Handled customers credit card and cash payments.
Lead Server
Cabo Wabo Cantina
01.2014 - 02.2019
- Consistently followed sequence of service, utilizing all proper procedures standardized by management.
- Informed guests of any specials and possess a full understanding of the menu to answer any questions.
- Worked efficiently and within a team environment.
- Cleared empty plates and glasses from tables.
Hostess
Wolf Gang Puck
01.2015 - 12.2016
- Greeted guests in a positive, friendly manner and making them feel welcomed.
- Provide wine expertise, followed by a proper wine presentation, and maintaining a detailed knowledge of wine and spirits.
- Maintained a clean and sanitary work area.
- Informed guests of any specials and possess a full understanding of the menu to answer any questions.
Assistant Co-Manager
Aldo
09.2011 - 01.2015
- Represent the Brand through our visual presentation and corporate updates.
- Collected shipment and ordered new inventory processed reports and emails.
- Greet customers and uncovering client’s needs.
- Managed 15+ employees daily and coaching and upselling.
- Processed hours and made sure to stay in target for sales goals.
Assistant Manager & Visual Co Manager
Forever 21
02.2009 - 09.2011
- Open-closed cash registers performed responsibilities like money counting, vouchers & coupons, balancing cash drawers, and making deposits.
- Collected shipment and ordered new inventory.
- Managed 50+ associates daily on coaching, team selling, and sales goals.
- Offered customer services in a fast-paced environment.
- Handled payroll, reports, email, scheduling, and inventory.
- Processed hours and made sure to stay in target for sales goals.
- Activity of promoting the sale of goods, especially by the presentation of the store.
- This includes combining products, environments, and spaces into a stimulating and engaging display to encourage the sale of a product or service.
- Merchandise daily to make sure the floor was full and fresh with new merchandise.
- Conducted overnight floor sets to present new elements and stay in with the seasons.
- Handled, reports, email, scheduling, inventory.
Sales Manager
Victoria Secret
08.2007 - 01.2009
- Key Holder: opened and closed the store.
- Open-closed cash registers performed responsibilities like money counting, vouchers & coupons, balancing cash drawers, and making deposits.
- Collected shipment and ordered new inventory.
- Managed 10-20+ associates daily on coaching and team selling.
- Handled payroll, reports, email, scheduling, inventory.
Sales Associate
Forever21 Retail
09.2006 - 08.2007
- Greet customers and uncovering client’s needs.
- Selling solutions to customers and then backing up those sales with top-quality service.
- Maintained knowledge of existing sales promotions.
- Collected shipment and ordered new inventory.
- Maintained overall cleanliness of the store.
- Observed and recognized security threats and thefts and identified how to stop or manage such situations.
Education
Bachelor's degree - Hospitality Administration
Cal State University Los Angeles
Los Angeles, CASkills
- Client support
- Effective time management
- Proactive self-starter
- Team leadership
- Skilled in high-pressure environments
- Problem-solving
- Attention to detail
- Positive and friendly attitude
- Organization and efficiency
- POS system operations
- Quality control
Certification
- Internet and Computing Core Certification
- Microsoft Office Specialist (i.e., Word, Excel, PowerPoint, etc)
- TAM Card
- Nevada Food Handlers Card
Languages
English
Timeline
Lead Server
Cabo Wabo Cantina
08.2020 - Current
Server
Wynn
02.2019 - 03.2020
Hostess
Wolf Gang Puck
01.2015 - 12.2016
Lead Server
Cabo Wabo Cantina
01.2014 - 02.2019
Assistant Co-Manager
Aldo
09.2011 - 01.2015
Assistant Manager & Visual Co Manager
Forever 21
02.2009 - 09.2011
Sales Manager
Victoria Secret
08.2007 - 01.2009
Sales Associate
Forever21 Retail
09.2006 - 08.2007
Bachelor's degree - Hospitality Administration
Cal State University Los Angeles
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